this work references cited by second hopReferences
- 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
- 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
- 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
- 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
- 1999DOES STAKEHOLDER ORIENTATION MATTER? THE RELATIONSHIP BETWEEN STAKEHOLDER MANAGEMENT MODELS AND FIRM FINANCIAL PERFORMANCE.2,490 cited
- 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
- 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
- 1998Customer Satisfaction and Word of Mouth2,105 cited
- 2004The One Number You Need to Grow2,034 cited
- 1993The Voice of the Customer1,969 cited
- 2003The one number you need to grow.1,683 cited
- 1997Customer delight: Foundations, findings, and managerial insight1,649 cited
- 1998Are Nonfinancial Measures Leading Indicators of Financial Performance? An Analysis of Customer Satisfaction1,609 cited
- 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work