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Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services
16 references·5 citing·40 second hop
Measuring service fairness and its impact on service quality and satisfaction: a study of Indian Banking Services (2020)Measuring service fairness and its impact…Service Loyalty (2008)Service LoyaltyThe FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness (2007)The FAIRSERV Model: Consumer …Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models (2005)Removing the contextual lens:…The Role of Justice in Organizations: A Meta-Analysis (2001)The Role of Justice in Organi…A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study (2000)A comprehensive framework for…Service fairness: What it is and why it matters (1998)Service fairness: What it is …Stealing in the Name of Justice: Informational and Interpersonal Moderators of Theft Reactions to Underpayment Inequity (1993)Stealing in the Name of Justi…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…A Critical review of consumer satisfaction (1989)A Critical review of consumer…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Inequity In Social Exchange (1965)Inequity In Social ExchangeTowards an understanding of inequity. (1963)Towards an understanding of i…Effects of financial consumer protection on brand love and brand advocacy (2025)Effects of financial consumer…How do social media influencers inspire consumers' purchase decisions? The mediating role of parasocial relationships (2023)How do social media influence…Measuring price fairness and its impact on consumers’ trust and switching intentions in microfinance institutions (2021)Measuring price fairness and …Effects of Service Justice, Quality, Social Influence and Corporate Image on Service Satisfaction and Customer Loyalty: Moderating Effect of Bank Ownership (2021)Effects of Service Justice, Q…Creating advocates: understanding the roles of CSR and firm innovativeness (2021)Creating advocates: understan…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE: A SOCIAL EXCHANGE PERSPECTIVE. (1997)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)A Meta-Analysis of the Relationship Between Organizational Citizenship Behavior and Counterproductive Work Behavior. 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(1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1965Inequity In Social Exchange10,813 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1963Towards an understanding of inequity.5,146 cited
  • 2001The Role of Justice in Organizations: A Meta-Analysis3,562 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 1989A Critical review of consumer satisfaction1,522 cited
  • 2000A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study1,407 cited
  • 1993Stealing in the Name of Justice: Informational and Interpersonal Moderators of Theft Reactions to Underpayment Inequity926 cited
  • 1998Service fairness: What it is and why it matters424 cited
  • 2005Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models387 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2008Service Loyalty303 cited
  • 2007The FAIRSERV Model: Consumer Reactions to Services Based on a Multidimensional Evaluation of Service Fairness218 cited
  • Cited by

    • 2023How do social media influencers inspire consumers' purchase decisions? The mediating role of parasocial relationships120 cited
    • 2021Effects of Service Justice, Quality, Social Influence and Corporate Image on Service Satisfaction and Customer Loyalty: Moderating Effect of Bank Ownership32 cited
    • 2021Creating advocates: understanding the roles of CSR and firm innovativeness26 cited
    • 2021Measuring price fairness and its impact on consumers’ trust and switching intentions in microfinance institutions24 cited
    • 2025Effects of financial consumer protection on brand love and brand advocacy22 cited