References

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• 1988Prospect theory: An analysis of decision under risk32,475 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 2007Effect size, confidence interval and statistical significance: a practical guide for biologists3,822 cited
• 1984Attractive Quality and Must-Be Quality3,436 cited
• 1977Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.1,740 cited
• 2015Collaborative consumption: determinants of satisfaction and the likelihood of using a sharing economy option again1,314 cited
• 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
• 1999Service quality, customer satisfaction, and customer value: A holistic perspective1,086 cited
• 1973Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance1,066 cited
• 2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis780 cited
• 2001Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry728 cited