References

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• 2019Service quality and customer satisfaction: The moderating effects of hotel star rating381 cited
• 2005Prinsip-prinsip Total Quality Service260 cited
• 2019Service recovery through empowerment? HRM, employee performance and job satisfaction in hotels182 cited
• 2018The KOF Globalisation Index – Revisited134 cited
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• 2012Relationship between spatial agglomeration and hotel prices. Evidence from business and tourism consumers111 cited
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• 2018Why are hotel room prices different? Exploring spatially varying relationships between room price and hotel attributes96 cited
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• 2014The Influence of Customer Satisfaction, Switching Cost and Trusts in a Brand on Customer Loyalty – The Survey on Student as im3 Users in Depok, Indonesia82 cited
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• 2017Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Pelanggan dan Loyalitas Pelanggan29 cited
• 2017Buying Brands at Both Regular Price and on Promotion over Time