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Design of experiments in the service industry: a critical literature review and future research directions
16 references·1 citing·54 second hop
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References

  • 2005Writing Integrative Literature Reviews: Guidelines and Examples4,066 cited
  • 2018Creating Effective Online Customer Experiences474 cited
  • 2008Practical applications of design of experiments in the field of engineering: a bibliographical review159 cited
  • 2019Response surface methodology for advanced manufacturing technology optimization: theoretical fundamentals, practical guidelines, and survey literature review140 cited
  • 2010Sales forecasting system based on Gray extreme learning machine with Taguchi method in retail industry117 cited
  • 2014Statistical Process Control (SPC) in the food industry – A systematic review and future research agenda108 cited
  • 2002The Role of Statistical Design of Experiments in Six Sigma: Perspectives of a Practitioner85 cited
  • 2015Inventory record inaccuracy: Causes and labor effects67 cited
  • 1999Statistical techniques for quality56 cited
  • 2000Statistical process control: an essential ingredient for improving service and manufacuring quality54 cited
  • 2007Comparison of consumer reactions to price-matching guarantees in internet and bricks-and-mortar retail environments45 cited
  • 2006Experimental design on the front lines of marketing: Testing new ideas to increase direct mail sales45 cited
  • 2019Critically Reviewing Literature: A Tutorial for New Researchers44 cited
  • 2011

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Design of experiments for non-manufacturing processes: benefits, challenges and some examples
35 cited
  • 1996An application of Taguchi’s robust experimental design technique to improve service performance35 cited
  • 2015Performance evaluation of a petrol station queuing system: A simulation-based design of experiments study30 cited
  • Cited by

    • 2021Application of tools and techniques of quality by design in pharmaceutical process6 cited