Understanding consumer perceptions of quality based on package size: the moderating role of the evaluation context

Abstract

Purpose Empirical research on the influence of package size on consumers' quality perception has been scarce. Yan et al. (2014), an initial study focusing on this topic, showed that a small package generates higher perceived quality than a large package of the same brand. To cultivate a deeper understanding of such an effect, this paper aims to extend that study by examining the process by incorporating the evaluation context as a moderator. Design/methodology/approach Two experiments were carried out. In Study 1 (n = 380), the effect of package size on perceived quality was investigated by comparing a standalone context in which a single package size was presented and a context in which two different package sizes were shown. In Study 2 (n = 436), a standalone context was compared with another context in which participants viewed two different sizes but directed their attention to only one. Findings The findings indicate that the package size effect is not universal, and that it generally appears in a standalone context. In the contexts where two sizes were presented, it appears when consumers' attention is directed to only one size, whereas the effect does not manifest when consumers focus equal attention on both. The impact of the evaluation context is also stronger for small packages than for large packages. Originality/value This paper adds knowledge to packaging and cue-utilisation literature by clarifying a boundary condition of the impact of package size on consumers' quality perception.

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