Knowledge Management Maturity Model: A Case Study at Ministry XYZ

Nanik Qodarsih · Handayani Handayani · Rela Sabtiana

6 citations0/0 files storedSriwijaya International Conference on Information Technology and Its Applications (SICONIAN)

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Knowledge Management and Sharing Knowledge Management and Technology Information Architecture and Usability

Abstract

Knowledge management (KM) has a very potential benefit, especially to deal with unstructured public issues and has no solution at all, requiring a public leadership to work, share, apply and create knowledge in many institutions.The Ministry of XYZ has built a Knowledge management system (KMS) that is used as a means of sharing knowledge of all XYZ"s employees.However, KMS in XYZ is not running in accordance with the target.KMS in XYZ is not used as a two-way communication.Based on the problem, it can be identified that the level of KM maturity in XYZ is needed to be assessed.This study aims to determine the level of maturity of KM based on GKMMM maturity model and then make recommendations to improve the level of maturity of KM in XYZ.For data collection, G-KMMM based questionnaires were made online and spread through WhatsApp groups existing in the organization.A total of 70 questionnaires were collected.Based on the analysis, the maturity level of KM implementation in XYZ on five aspects of culture, policy, strategy, process and technology are at level 3. From this result, several strategies are recommended to improve the implementation of KM in the organization

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References

1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 1996The knowledge-creating company: How Japanese companies create the dynamics of innovation 2009From “Need to Know” to “Need to Share”: Tangled Problems, Information Boundaries, and the Building of Public Sector Knowledge Networks 2006Knowledge Sharing in Public Sector Organizations: The Effect of Organizational Characteristics on Interdepartmental Knowledge Sharing 2015Knowledge Management Maturity in Construction Companies 2009A Model of Organizational Knowledge Management Maturity Based on People, Process, and Technology 2016Knowledge Management for Downstream Supply Chain Management of Indian Public Sector Oil Companies

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