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The Effect of Perceived Site-to-Store Service Quality on Perceived Value and Loyalty Intentions in Multichannel Retailing
0 references·16 citing·49 second hopsampled
The Effect of Perceived Site-to-Store Service Quality on Perceived Value and Loyalty Intentions in Multichannel Retailing (2012)The Effect of Perceived Site-to-Store Ser…How Does Anxiety Affect the Relationship between the Customer and the Omnichannel Systems? (2023)How Does Anxiety Affect the R…Omni-Channel Intensity and Shopping Value as Key Drivers of Customer Satisfaction and Loyalty (2021)Omni-Channel Intensity and Sh…A further approach in omnichannel LSQ, satisfaction and customer loyalty (2021)A further approach in omnicha…Service quality in multichannel fashion retailing: an exploratory study (2020)Service quality in multichann…Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service (2020)Development and validation of…Customer Experience and Satisfaction in Private Insurance Web Areas (2020)Customer Experience and Satis…Minding the competition: The drivers for multichannel service quality in fashion retailing (2019)Minding the competition: The …How to measure quality in multi-channel retailing and not die trying (2019)How to measure quality in mul…The influence of in‐store personnel on online store value: An analogical transfer perspective (2018)The influence of in‐store per…Investigating logistics service quality in omni-channel retailing (2017)Investigating logistics servi…Consumer Expectations of Online Services in the Insurance Industry: An Exploratory Study of Drivers and Outcomes (2017)Consumer Expectations of Onli…Descriptive Content Analysis on E-Service Research (2016)Descriptive Content Analysis …Building Collegiate E-Loyalty: The Role Of Perceived Value In The Quality-Loyalty Linkage In Online Higher Education (2016)Building Collegiate E-Loyalty…The effect of justice in the history of loyalty: A study in failure recovery in the retail context (2015)The effect of justice in the …Using SERVQUAL to assess the quality of service provided by Jordanian telecommunications Sector (2014)Using SERVQUAL to assess the …The Effect of Perceived Value and Customer Satisfaction on Perceived Price Fairness of Airline Travelers in Jordan (2014)The Effect of Perceived Value…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Understanding Relationship Marketing Outcomes (2002)Service quality and attitudinal loyalty: Consumers’ perception of two major telecommunication companies in Oman (2018)Telecommunications service quality, customer satisfaction and customer loyalty in pandemic times (2022)Mediation Effect of Technology Adaptation Capabilities Between the Relationship of Service Quality Attributes and Customer Satisfaction: An Investigation on Young Customers Perceptions Toward E-Commerce in China (2023)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)Evaluating the impact of quality antecedents on university students’ e-learning continuance intentions: A post COVID-19 perspective (2023)The impact of e-service quality on word of mouth: A higher education context (2023)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Three Approaches to Qualitative Content Analysis (2005)The qualitative content analysis process (2008)E-Service Quality from Attributes to Outcomes: The Similarity and Difference between Digital and Hybrid Services (2020)The Business Transformation Framework and Enterprise Architecture Framework for Managers in Business Innovation (2020)Impact of Innovation Capabilities on Business Sustainability in Small and Medium Enterprises (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The partial least squares approach for structural equation modeling. 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(2024)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)lavaan : An R Package for Structural Equation Modeling (2012)Effect of Multi-Channel Integration on Customer Purchase Intention (2021)Work and innovations: The impact of self‐identification on employee bootlegging behaviour (2021)On the Evaluation of Structural Equation Models (1988)Consumers going online for big‐box retailers: Exploring the role of feeling disconnected during a pandemic (2022)How integrated store-service quality promotes omnichannel shoppers’ word-of-mouth behaviors: the moderating role of perceived relationship investment and the shopper’s perceived value (2023)The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing (2023)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)From Multi-Channel Retailing to Omni-Channel Retailing (2015)Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers (2022)Omnichannel marketing: structured review, synthesis, and future directions (2022)The Impact of the Quality of Logistics Services in E-Commerce on the Satisfaction and Loyalty of Generation Z Customers (2023)Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Consumers’ Continued Intention to Use Online-to-Offline (O2O) Services in Omnichannel Retail: Differences between To-Shop and To-Home Models (2023)Empowering retailers: A bounded rationality perspective to enhancing omnichannel journey satisfaction (2023)The role of social media in internet banking transition during COVID-19 pandemic: Using multiple methods and sources in qualitative research (2021)Understanding the subjective realties of social proof and usability for mobile banking adoption: using triangulation of qualitative methods (2022)‘Stimuli Are All Around’—The Influence of Offline and Online Servicescapes in Customer Satisfaction and Repurchase Intention (2023)
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  • 2017Investigating logistics service quality in omni-channel retailing335 cited
  • 2021A further approach in omnichannel LSQ, satisfaction and customer loyalty78 cited
  • 2019Minding the competition: The drivers for multichannel service quality in fashion retailing48 cited
  • 2021Omni-Channel Intensity and Shopping Value as Key Drivers of Customer Satisfaction and Loyalty47 cited
  • 2014Using SERVQUAL to assess the quality of service provided by Jordanian telecommunications Sector47 cited
  • 2016Descriptive Content Analysis on E-Service Research43 cited
  • 2019How to measure quality in multi-channel retailing and not die trying41 cited
  • 2020Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service38 cited
  • 2020Service quality in multichannel fashion retailing: an exploratory study33 cited
  • 2016Building Collegiate E-Loyalty: The Role Of Perceived Value In The Quality-Loyalty Linkage In Online Higher Education29 cited
  • 2015The effect of justice in the history of loyalty: A study in failure recovery in the retail context28 cited
  • 2018The influence of in‐store personnel on online store value: An analogical transfer perspective25 cited
  • 2020Customer Experience and Satisfaction in Private Insurance Web Areas23 cited

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  • 2023How Does Anxiety Affect the Relationship between the Customer and the Omnichannel Systems?20 cited
  • 2014The Effect of Perceived Value and Customer Satisfaction on Perceived Price Fairness of Airline Travelers in Jordan20 cited
  • 2017Consumer Expectations of Online Services in the Insurance Industry: An Exploratory Study of Drivers and Outcomes19 cited