A post-COVID-19 model of tourism and hospitality workforce resilience

Abstract

COVID-19 is proving more disruptive to tourism and hospitality than World War II. Workers in these industries are hardest hit because few of them had continuous employment contracts before the pandemic, instead relying on non-standard and contingent arrangements including self-employment, subcontracting, and casual work. Non-standard workers typically lack entitlements such as annual, sick and carers leave. Of all hospitality workers, 65% are non-standard workers. A 25% loading on hourly wages is designed to allow them to build a safety net, but this loading is insufficient to ensure workers’ livelihoods for an extended period of time without work. This research note proposes a new post-COVID-19 model of tourism and hospitality workforce resilience.

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