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An Investigation of Satisfaction and Loyalty in the Virtual Hospitality Environment · Study

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ChapterAn Investigation of Satisfaction and Loyalty in the Virtual Hospitality Environment

Hilary Catherine Murphy2005

Chapter2005

An Investigation of Satisfaction and Loyalty in the Virtual Hospitality Environment

Hilary Catherine Murphy · Roland Schegg · Jamie Murphy A

21 citations·0/0 files stored·Springer eBooks

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Customer Service Quality and Loyalty Digital Marketing and Social Media Technology Adoption and User Behaviour

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References

1988Structural equation modeling in practice: A review and recommended two-step approach.1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB 2000E-satisfaction: an initial examination 2003E‐service quality: a model of virtual service quality dimensions

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2011The Influence of Hotel Website Factors on E-Loyalty in a B2C Context 2018APPLICATION OF VALUE STREAM MAPPING IN ORDER TO RECOGNIZE OPPORTUNITIES TO IMPROVE PROCESSES AND INCREASE BUSINESS PROCESS PERFORMANCE: A CASE STUDY FROM MANUFACTURING COMPANY IN THE CZECH REPUBLIC

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Year2005

Typechapter

Published2005-11-10

VenueSpringer eBooks

Languageen

Citations21

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/3-211-27283-6_41

openalex_workW30319209

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