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An Investigation of Satisfaction and Loyalty in the Virtual Hospitality Environment
16 references·2 citing·45 second hop
An Investigation of Satisfaction and Loyalty in the Virtual Hospitality Environment (2005)An Investigation of Satisfaction and Loya…Loyalty: A strategic commitment (2003)Loyalty: A strategic commitme…E‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…The relationship between customer loyalty and customer satisfaction (2001)The relationship between cust…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Service quality and e‐commerce: an exploratory analysis (2001)Service quality and e‐commerc…An Evaluation of Cyber-Bookshops: The WebQual Method (2001)An Evaluation of Cyber-Booksh…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Predictors of online buying behavior (1999)Predictors of online buying b…Customer satisfaction and its measurement in hospitality enterprises (1999)Customer satisfaction and its…Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Managing Customer Relationshi…Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Alternative scales for measur…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…APPLICATION OF VALUE STREAM MAPPING IN ORDER TO RECOGNIZE OPPORTUNITIES TO IMPROVE PROCESSES AND INCREASE BUSINESS PROCESS PERFORMANCE: A CASE STUDY FROM MANUFACTURING COMPANY IN THE CZECH REPUBLIC (2018)APPLICATION OF VALUE STREAM M…The Influence of Hotel Website Factors on E-Loyalty in a B2C Context (2011)The Influence of Hotel Websit…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Reactions to Electronic Shopping on the World Wide Web (1996)Capabilities, business processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource‐based view (2003)The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs (2007)Developing Buyer-Seller Relationships (1987)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Customer perceptions of e‐service quality in online shopping (2005)Service quality models: a review (2005)The impact of website quality on customer satisfaction and purchase intentions: Evidence from Chinese online visitors (2008)Brand Loyalty Vs. Repeat Purchasing Behavior (1973)Service management and marketing: managing the moments of truth in service competition (1990)Zero defections: quality comes to services. (1990)Customer Loyalty in E-Commerce (2002)Does Food Quality Really Matter in Restaurants? Its Impact On Customer Satisfaction and Behavioral Intentions (2007)The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Updated and Streamlined Technology Readiness Index (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The role of social presence in establishing loyalty in e-Service environments (2006)
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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 2003E‐service quality: a model of virtual service quality dimensions1,500 cited
  • 1994Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria1,492 cited
  • 2001The relationship between customer loyalty and customer satisfaction1,290 cited
  • 1994Managing Customer Relationships for Profit: The Dynamics of Relationship Quality1,185 cited
  • 1999Predictors of online buying behavior854 cited
  • 1999Customer satisfaction and its measurement in hospitality enterprises670 cited
  • 2003Loyalty: A strategic commitment637 cited
  • 2001

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Service quality and e‐commerce: an exploratory analysis
486 cited
  • 2001An Evaluation of Cyber-Bookshops: The WebQual Method459 cited
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    • 2011The Influence of Hotel Website Factors on E-Loyalty in a B2C Context16 cited
    • 2018APPLICATION OF VALUE STREAM MAPPING IN ORDER TO RECOGNIZE OPPORTUNITIES TO IMPROVE PROCESSES AND INCREASE BUSINESS PROCESS PERFORMANCE: A CASE STUDY FROM MANUFACTURING COMPANY IN THE CZECH REPUBLIC10 cited