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Harnessing the waiting experience: anticipation, expectations and WOM
16 references·0 citing·45 second hop
Harnessing the waiting experience: anticipation, expectations and WOM (2020)Harnessing the waiting experience: antici…Wine tourism experience: A netnography study (2017)Wine tourism experience: A ne…Impact of online WOM on destination trust and intention to travel: A medical tourism perspective (2016)Impact of online WOM on desti…eWOM source credibility, perceived risk and food product customer's information adoption (2016)eWOM source credibility, perc…Moving beyond multiple regression analysis to algorithms: Calling for adoption of a paradigm shift from symmetric to asymmetric thinking in data analysis and crafting theory (2013)Moving beyond multiple regres…An expanded servicescape perspective (2011)An expanded servicescape pers…Measurement Versus Calibration: A Set‐Theoretic Approach (2009)Measurement Versus Calibratio…The effect of consumption emotions on satisfaction and word‐of‐mouth communications (2007)The effect of consumption emo…Gratitude, delight, or guilt: The role of consumers' emotions in predicting postconsumption behaviors (2007)Gratitude, delight, or guilt:…Electronic word-of-mouth in hospitality and tourism management (2007)Electronic word-of-mouth in h…Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events (2002)Investigating the role of the…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing (1987)OR Forum—Perspectives on Queu…Dimensions of Consumer Expertise (1987)Dimensions of Consumer Expert…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A New Product Growth for Model Consumer Durables (1969)Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations (1996)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Role of social media in online travel information search (2009)The impact of online reviews on hotel booking intentions and perception of trust (2011)Social Media in Tourism and Hospitality: A Literature Review (2013)Atmospherics as a Marketing Tool (1974)Birds of a Feather: Homophily in Social Networks (2001)An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry (2015)Extending the context of service: from encounters to ecosystems (2015)The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda (2017)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Breaking Free from Product Marketing (1977)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Corruption and Growth (1995)Redesigning Social Inquiry: Fuzzy Sets and Beyond (2008)Homo Heuristicus: Why Biased Minds Make Better Inferences (2009)Fuzzy-set qualitative comparative analysis (fsQCA) in entrepreneurship and innovation research – the rise of a method (2017)Exploring the impact of big data analytics capabilities on business model innovation: The mediating role of entrepreneurial orientation (2020)When predictors of outcomes are necessary: guidelines for the combined use of PLS-SEM and NCA (2020)ASPECTS OF THE THEORY OF SYNTAX (1964)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Human Inference: Strategies and Shortcomings of Social Judgment. (1983)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Principles and Practice of Structural Equation Modeling (1998)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Principles and Practice of Structural Equation Modeling (2012)A Literature Review of Word of Mouth and Electronic Word of Mouth: Implications for Consumer Behavior (2017)eWOM, revisit intention, destination trust and gender (2017)A study of antecedents and outcomes of social media WOM towards luxury brand purchase intention (2020)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The role of affective factors on perceived cruise vacation value (2004)A Hierarchical Model of Health Service Quality (2007)Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian–Russell model to restaurants (2008)
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References

  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1987Dimensions of Consumer Expertise4,373 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2007Electronic word-of-mouth in hospitality and tourism management3,132 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2013Moving beyond multiple regression analysis to algorithms: Calling for adoption of a paradigm shift from symmetric to asymmetric thinking in data analysis and crafting theory1,941 cited
  • 2011An expanded servicescape perspective599 cited
  • 2002Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events590 cited
  • 2016Impact of online WOM on destination trust and intention to travel: A medical tourism perspective485 cited
  • 1987OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing460 cited
  • 2007The effect of consumption emotions on satisfaction and word‐of‐mouth communications380 cited
  • 2009Measurement Versus Calibration: A Set‐Theoretic Approach371 cited
  • 2016eWOM source credibility, perceived risk and food product customer's information adoption

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337 cited
  • 2017Wine tourism experience: A netnography study331 cited
  • 2007Gratitude, delight, or guilt: The role of consumers' emotions in predicting postconsumption behaviors325 cited
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