SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The Impacts of Cultural and Emotional Intelligence on Hotel Guest Satisfaction: Asian and Non-Asian Perceptions of Staff Capabilities
16 references·0 citing·45 second hop
The Impacts of Cultural and Emotional Intelligence on Hotel Guest Satisfaction: Asian and Non-Asian Perceptions of Staff Capabilities (2020)The Impacts of Cultural and Emotional Int…Beyond General Intelligence (IQ) and Emotional Intelligence (EQ): The Role of Cultural Intelligence (CQ) on Cross‐Border Leadership Effectiveness in a Globalized World (2011)Beyond General Intelligence (…Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants (2009)Effect of experiential value …Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance (2007)Cultural Intelligence: Its Me…Cultural Distance and Psychic Distance: Two Peas in a Pod? (2006)Cultural Distance and Psychic…Global leadership success through emotional and cultural intelligences (2005)Global leadership success thr…Cultural Intelligence (2005)Cultural IntelligenceCultural Intelligence (2003)Cultural IntelligenceCommon method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The effects of leader and follower emotional intelligence on performance and attitude (2002)The effects of leader and fol…Comparative assessment of tourist satisfaction with destinations across two nationalities (2001)Comparative assessment of tou…Working with Emotional Intelligence (1999)Working with Emotional Intell…The Role of Culture in the Service Evaluation Process (1999)The Role of Culture in the Se…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Emotional Intelligence (1990)Emotional IntelligenceResearch Design Explained (1987)Research Design ExplainedAn Experimental Study of Customer Effort, Expectation, and Satisfaction (1965)An Experimental Study of Cust…Comparative fit indexes in structural models. (1990)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Employability: A psycho-social construct, its dimensions, and applications (2004)Refining the relationship between personality and subjective well-being. (2008)Emotional intelligence: An integrative meta-analysis and cascading model. (2010)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)What can big data and text analytics tell us about hotel guest experience and satisfaction? (2014)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Understanding the effect of social media marketing activities: The mediation of social identification, perceived value, and satisfaction (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)The Presentation of Self in Everyday Life. (1956)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Intrinsic Motivation and Self-Determination in Human Behavior (1985)From Experience to Experiential Learning: Cultural Intelligence as a Learning Capability for Global Leader Development (2009)The relation between emotional intelligence and job performance: A meta‐analysis (2010)Sub‐Dimensions of the Four Factor Model of Cultural Intelligence: Expanding the Conceptualization and Measurement of Cultural Intelligence (2012)A Theory of Cognitive Dissonance (1957)Explorations in cognitive dissonance. (1962)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)A Theory of Cognitive Dissonance (2017)The expression of the emotions in man and animals. (1872)Generalized expectancies for internal versus external control of reinforcement. (1966)Self-Compassion: An Alternative Conceptualization of a Healthy Attitude Toward Oneself (2003)The Development and Validation of a Scale to Measure Self-Compassion (2003)The Prosocial Classroom: Teacher Social and Emotional Competence in Relation to Student and Classroom Outcomes (2008)The Presentation of Self in Everyday Life (2023)The need for and meaning of positive organizational behavior (2002)TARGET ARTICLES: "Emotional Intelligence: Theory, Findings, and Implications" (2004)Sampling hard to reach populations (1997)A Field Experiment in Charitable Contribution: The Impact of Social Information on the Voluntary Provision of Public Goods (2009)Legitimacy, Visibility, and the Antecedents of Corporate Social Performance: An Investigation of the Instrumental Perspective (2009)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses. (2002)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Cross-Cultural Organizational Behavior (2006)Acculturation (2010)
this work references cited by second hop

References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1993Cultures and Organizations: Software of the Mind.17,698 cited
  • 1990Emotional Intelligence12,566 cited
  • 1999Working with Emotional Intelligence6,248 cited
  • 2002The effects of leader and follower emotional intelligence on performance and attitude3,631 cited
  • 2007Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation and Task Performance2,477 cited
  • 2003Cultural Intelligence1,959 cited
  • 1965An Experimental Study of Customer Effort, Expectation, and Satisfaction1,194 cited
  • 1987Research Design Explained909 cited
  • 2009Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants725 cited
  • 2011Beyond General Intelligence (IQ) and Emotional Intelligence (EQ): The Role of Cultural Intelligence (CQ) on Cross‐Border Leadership Effectiveness in a Globalized World543 cited
  • 2005Cultural Intelligence522 cited
  • 2006Cultural Distance and Psychic Distance: Two Peas in a Pod?469 cited
  • 1999The Role of Culture in the Service Evaluation Process462 cited
  • 2005

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Global leadership success through emotional and cultural intelligences
404 cited
  • 2001Comparative assessment of tourist satisfaction with destinations across two nationalities382 cited
  • Cited by

    No citing works inside the corpus for this window.