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Research on professional human resource development in hospitality industry
6 references·0 citing·32 second hop
Research on professional human resource development in hospitality industry (2018)Research on professional human resource d…The impact of service encounter quality in service evaluation: evidence from a business‐to‐business context (2010)The impact of service encount…Building Service Relationships: It's all about Promises (1995)Building Service Relationship…Research Note: How Valuable are Organizational Capabilities? (1994)Research Note: How Valuable a…Competitive Advantage Through People (1994)Competitive Advantage Through…Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry (1987)Effects of Relationship Marke…Service Management: Strategy and Leadership in Service Businesses. (1985)Service Management: Strategy …Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Customer benefits and company consequences of customer-salesperson relationships in retailing (1999)Marketing management: analysis. planning. implementation and control (2000)Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction (2003)The relationship marketing process: communication, interaction, dialogue, value (2004)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Value and risk in business-to-business e-banking (2011)An integrated service recovery system (ISRS) (2013)Unpacking the relationship between a coopetition-oriented mindset and coopetition-oriented behaviours (2020)Corporate Financial Structure and Managerial Incentives (1982)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Customer loyalty in the hotel industry: the role of customer satisfaction and image (2000)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)Dynamic Capabilities: A Review of Past Research and an Agenda for the Future (2009)What are dynamic capabilities and are they a useful construct in strategic management? (2009)The Foundations of Enterprise Performance: Dynamic and Ordinary Capabilities in an (Economic) Theory of Firms (2014)Imitation Costs and Patents: An Empirical Study (1981)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON PERCEPTIONS OF ORGANIZATIONAL PERFORMANCE. (1996)CORPORATE SOCIAL PERFORMANCE AND ORGANIZATIONAL ATTRACTIVENESS TO PROSPECTIVE EMPLOYEES. (1997)Emerging perspectives on services marketing (1983)International marketing and purchasing of industrial goods (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Sources and Consequences of Embeddedness for the Economic Performance of Organizations: The Network Effect (1996)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Social Media Brand Community and Consumer Behavior: Quantifying the Relative Impact of User- and Marketer-Generated Content (2013)
this work references cited by second hop

References

  • 1994Competitive Advantage Through People2,534 cited
  • 1994Research Note: How Valuable are Organizational Capabilities?1,897 cited
  • 1995Building Service Relationships: It's all about Promises1,037 cited
  • 1987Effects of Relationship Marketing on Satisfaction, Retention, and Prices in the Life Insurance Industry977 cited
  • 1985Service Management: Strategy and Leadership in Service Businesses.736 cited
  • 2010The impact of service encounter quality in service evaluation: evidence from a business‐to‐business context69 cited

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