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Making the Most Effective Strategy More Effective: Examining the Situational and Interaction Effects of Accommodative CCSs in Corporate Crises
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Making the Most Effective Strategy More Effective: Examining the Situational and Interaction Effects of Accommodative CCSs in Corporate Crises (2020)Making the Most Effective Strategy More E…The promise of Mechanical Turk: How online labor markets can help theorists run behavioral experiments (2011)The promise of Mechanical Tur…Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…eWOM: The impact of customer-to-customer online know-how exchange on customer value and loyalty (2006)eWOM: The impact of customer-…Corporate reputation: seeking a definition (2001)Corporate reputation: seeking…The Effects of Price-Comparison Advertising on Buyers' Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions (1998)The Effects of Price-Comparis…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…The effects of distributive, procedural, and interactional justice on postcomplaint behavior (1997)The effects of distributive, …Image repair discourse and crisis communication (1997)Image repair discourse and cr…Choosing the Right Words (1995)Choosing the Right WordsThe Perceived Fairness of Selection Systems: An Organizational Justice Perspective (1993)The Perceived Fairness of Sel…Consumer responses to service failures: Influence of procedural and interactional fairness perceptions (1992)Consumer responses to service…A Comparison of the Theory of Planned Behavior and the Theory of Reasoned Action (1992)A Comparison of the Theory of…Organizational Justice: Yesterday, Today, and Tomorrow (1990)Organizational Justice: Yeste…The Social Psychology of Procedural Justice (1988)The Social Psychology of Proc…Interactional fairness judgments: The influence of causal accounts (1987)Interactional fairness judgme…Causes and effects of causal attribution. (1984)Causes and effects of causal …A Systematic Review of Attribution Theory Applied to Crisis Events in Communication Journals: Integration and Advancing Insights (2025)A Systematic Review of Attrib…Generating Credibility in Crisis: Will an AI-Scripted Response Be Accepted? (2024)Generating Credibility in Cri…A BEHAVIORAL MODEL OF RATIONAL CHOICE (1955)Handbook of Industrial and Organizational Psychology. (1977)Handbook of industrial and organizational psychology (1993)Understanding Procedural Justice and Its Impact on Business Organizations (2000)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Applicant Attraction to Organizations and Job Choice: A Meta-Analytic Review of the Correlates of Recruiting Outcomes. (2005)A theory of justice original editionResearch in Organizational Behavior. (1986)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. 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(1985)An Attributional Theory of Motivation and Emotion (1986)The Handbook of Crisis Communication (2010)A Work‐In‐Process Literature Review: Incorporating Social Media in Risk and Crisis Communication (2011)Crises and Crisis Management: Integration, Interpretation, and Research Development (2016)Advances in Consumer Research (2025)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent (2002)Measuring Service Quality in E-Retailing (2006)Exchange and Power in Social Life (2017)The Strength of Weak Ties (1973)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Information direction, website reputation and eWOM effect: A moderating role of product type (2008)What We Know and Don't Know about Online Word-of-Mouth: A Review and Synthesis of the Literature (2014)YouTube vloggers' influence on consumer luxury brand perceptions and intentions (2016)Diffusion of Innovations 1 (2019)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)The theory of planned behavior (1991)Perceived Self-Efficacy in Cognitive Development and Functioning (1993)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Commitment-Trust Theory of Relationship Marketing (1994)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1988The Social Psychology of Procedural Justice6,583 cited
  • 1990Organizational Justice: Yesterday, Today, and Tomorrow3,663 cited
  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing2,718 cited
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  • 1992Consumer responses to service failures: Influence of procedural and interactional fairness perceptions

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781 cited
  • 1984Causes and effects of causal attribution.709 cited
  • 2011The promise of Mechanical Turk: How online labor markets can help theorists run behavioral experiments683 cited
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    • 2025A Systematic Review of Attribution Theory Applied to Crisis Events in Communication Journals: Integration and Advancing Insights14 cited
    • 2024Generating Credibility in Crisis: Will an AI-Scripted Response Be Accepted?10 cited