Understanding the Use of Knowledge Sharing Tools

Angela Lee · Shan Wang · William Yeoh · Novita Ikasari

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Knowledge Management and Sharing Technology Adoption and User Behaviour Information Systems Theories and Implementation

Abstract

This paper investigates the drivers of the use of knowledge-sharing tools through the lens of task–technology fit (TTF), the role of social factors, and the cognitive and affective mechanisms. Data were collected from 294 knowledge workers and analyzed using partial least squares. This study found that cognition (i.e., perceived usefulness) and positive affect play an important role in mediating the effect of TTF, social influence, and trust on users’ behavioral intention. Interestingly, the role of negative affect as a mediator between sociotechnical factors and behavioral intention is considered not significant by the knowledge workers. This research has practical implications for organizations that are planning or reviewing their knowledge-sharing initiatives.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1988Development and validation of brief measures of positive and negative affect: The PANAS scales.1988Development and validation of brief measures of positive and negative affect: The PANAS scales.1986Self-Reports in Organizational Research: Problems and Prospects 1980A circumplex model of affect.2003Trust and TAM in Online Shopping: An Integrated Model1 1989Social Identity Theory and the Organization

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