Knowledge Management Challenges during COVID-19

Abstract

The efficiency of organizational processes largely depends on the quality of Knowledge Management.In the crisis situation, caused by the Coronavirus, its significance is especially apparent.Our research sought to reveal what knowledge management problems have emerged, due to the spread of the Coronavirus and what difficulties need to be coped with, in organizations.During the research, in three small groups within an online workshop, a group of experts worked with the "Be-novative" program, which uses design thinking, to connect the innovation process with the power of gamification and crowdsourcing.Using the program, ideas were formulated through joined-up thinking, evaluated online and further developed.Out of the 141 problems/ideas raised, based on the community's evaluation, three complex solution possibilities were developed, which combine several ideas under comprehensive titles.The developed proposals were published on the website of the professional organization, thus, supporting the successful functioning of knowledge management programs.

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