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The gap between user perceptions and expectations of students at the main library of the University of KwaZulu-Natal: Pietermaritzburg Campus

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References

2000Measuring service quality at yale university’s libraries198 cited
2010Service quality and customer satisfaction in academic libraries92 cited
2007Measuring service quality in an academic library: an Indian case study87 cited
2001User perceptions of library effectiveness in Malaysian agricultural libraries46 cited
2007LibQUAL+TM at Rhodes University Library26 cited
2015Perceptions of students working as library reference assistants at a University Library21 cited
2015Information Behavior and Expectations of Veterinary Researchers and Their Requirements for Academic Library Services17 cited
2018A meta-analysis of service quality of Iranian university libraries based on the LibQUAL model17 cited
2018Redesigning Spaces for Effective Learning: Challenges Facing Riyad Nassar Library in Meeting Users' Perceptions and Expectations7 cited

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2021Users' needs and expectations on information services provided in libraries: case of four public university libraries from the western region of Kenya6 cited
2025Using LibQUAL to assess user satisfaction with library services at the Aloe Park South African Police Service (SAPS) National Library, Pretoria, South Africa3 cited

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