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Store Atmosphere, SERVQUAL and Consumer Loyalty
16 references·0 citing·43 second hop
Store Atmosphere, SERVQUAL and Consumer Loyalty (2020)Store Atmosphere, SERVQUAL and Consumer L…The Impact of Store Atmospherics, Perceived Value, and Customer Satisfaction on Behavioural Intention (2016)The Impact of Store Atmospher…Effect of Store Atmosphere on Consumer Purchase Intention (2015)Effect of Store Atmosphere on…Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance (2013)Partial Least Squares Structu…Influence of restaurant atmospherics on patron satisfaction and behavioral intentions (2012)Influence of restaurant atmos…Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011)Interrelations between Servic…Impact of Service Quality, Trust, and Customer Satisfaction on Customers Loyalty (2009)Impact of Service Quality, Tr…Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships (2008)Customer satisfaction and loy…An examination of the determinants of customer loyalty in mobile commerce contexts (2005)An examination of the determi…Empirical evidence for the relationship between customer satisfaction and business performance (2002)Empirical evidence for the re…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …Service Quality: New Directions in Theory and Practice (1994)Service Quality: New Directio…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Design aesthetics leading to m-loyalty in mobile commerce (2006)Exploring consumer adoption of mobile payments – A qualitative study (2007)Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China (2009)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Commitment-Trust Theory of Relationship Marketing (1994)The Behavioral Consequences of Service Quality (1996)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)A new hybrid MCDM model combining DANP with VIKOR to improve e-store business (2012)Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector (2014)Effects of service quality and customer satisfaction on loyalty of bank customers (2021)The partial least squares approach for structural equation modeling. (1998)PLS-SEM: Indeed a Silver Bullet (2011)A primer on partial least squares structural equation modeling (PLS-SEM) (2014)Common Beliefs and Reality About PLS (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Customer satisfaction and loyalty in online and offline environments (2003)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 2013Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance5,307 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 1994Service Quality: New Directions in Theory and Practice1,701 cited
  • 2005An examination of the determinants of customer loyalty in mobile commerce contexts1,043 cited
  • 2011Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh394 cited
  • 2012Influence of restaurant atmospherics on patron satisfaction and behavioral intentions352 cited
  • 2009Impact of Service Quality, Trust, and Customer Satisfaction on Customers Loyalty325 cited
  • 2008Customer satisfaction and loyalty in service: Two concepts, four constructs, several relationships299 cited
  • 2002Empirical evidence for the relationship between customer satisfaction and business performance

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159 cited
  • 2015Effect of Store Atmosphere on Consumer Purchase Intention143 cited
  • 2016The Impact of Store Atmospherics, Perceived Value, and Customer Satisfaction on Behavioural Intention86 cited
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