Knowledge-sharing behaviour in public service organisations: determinants and the roles of affective commitment and normative commitment

Roziah Mohd Rasdi · Gangeswari Tangaraja

41 citations0/0 files storedEuropean journal of training and development

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Knowledge Management and Sharing Job Satisfaction and Organizational Behavior Management and Organizational Practices

Abstract

Purpose Compared with the extensive research on knowledge management in the Western context, relatively little research has emerged in Asia. This study aims to report an investigation of the predictors of knowledge-sharing behaviour (KSB) of Malaysian public service administrators. Design/methodology/approach Surveys were designed based on established instruments and yielded 231 responses from administrators of various managerial grades. Findings The findings indicated that KSB was predicted by intrinsic motivational factors, time availability and organisational socialisation. Further, the findings showed that affective commitment towards the organisations is the key intermediate factor to enable intrinsically motivated administrators to engage in KSB. Research limitations/implications This study examined motivational factors among the public sector administrators only. Thus, it limits the findings generalisation to other groups of employees such as from the private sector and non-governmental organisations. Practical implications The findings of this study shall enlighten organisations particularly the public sector organisations, in strategies and plan of action towards enhancing and advancing knowledge management practice among employees. Originality/value This paper offers new insight into the significance of intrinsic motivational factors which enhanced with employees’ commitment to fostering KSB in organisations.

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References

1998Social Capital, Intellectual Capital, and the Organizational Advantage 1990The measurement and antecedents of affective, continuance and normative commitment to the organization 1991A three-component conceptualization of organizational commitment 2008Self-determination theory: A macrotheory of human motivation, development, and health.1985The general causality orientations scale: Self-determination in personality 2005Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice1 2001Commitment in the workplace: toward a general model 2005Why should i share? examining social capital and knowledge contribution in electronic networks of practice

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