Mediating Role of Job Satisfaction in the Relationship Between Organizational Support and Job Performance

Abstract

Organizational support is a vital component providing help to employees to perform, however, the support meant to be meaningful and make individual satisfied with the job. It becomes more specific in the hospitality sector, especially hotel industry being a service sector, in which the performance of the employees is directly linked to the customers satisfaction. Subsequently for business performance and sustainability. In this view, this study aims to examining the interlinkage of perceived organizational support, perceived job satisfaction and perceived job performance. In addition, it investigated the mediating effect of perceived job satisfaction to relationship of perceived organizational support and perceived job performance. This study adopts a quantitative approach and a sample of 200 hotel employees were approached, out of which 158 employees responded. Results indicates that perceived organizational support is correlated with perceived job satisfaction and perceived job performance. It suggests job satisfaction mediated the effect of perceived organizational support on perceived job performance. The study findings presented concrete evidence that perceived organizational support and perceived job performance can be strengthen when employee perceived a satisfaction with their job. Thus, perceived organizational support can strongly relate with achieving higher level of perceived job performance in hotel industry with mediations of perceived job satisfaction. The finding of current study can help administrators, particularly in hotel industry to find ways to use organizational support to increase job performance.

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