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Strategic pricing by Islamic banks and the impact on customer satisfaction and behavioral intention

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References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1996The Behavioral Consequences of Service Quality11,994 cited
1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
1993Price Perceptions and Consumer Shopping Behavior: A Field Study1,774 cited
2004The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions1,473 cited
2012The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions1,257 cited
1999Perceptions of Price Unfairness: Antecedents and Consequences941 cited
2001The Role of Price Perceptions in an Integrated Model of Behavioral Intentions535 cited
2013Islamic banks280 cited
2011Customer's criteria for selecting an Islamic bank: evidence from Pakistan205 cited
2010The influence of corporate social responsibility and price fairness on customer behaviour: evidence from the financial sector203 cited
2006Dimensions of price satisfaction: a study in the retail banking industry194 cited
2010Customer switching behaviour in the Chinese retail banking industry155 cited
2019Omni-channel banking integration quality and perceived value as drivers of consumers’ satisfaction and loyalty

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144 cited

2015Customer satisfaction and loyalty in Malaysian Islamic banks:a PAKSERV investigation132 cited

2014Drivers of customers’ switching behaviour in Indian banking industry92 cited

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2024Sustainable Development of Islamic Banks by Creating Islamic Branding: Challenges, Importance, and Strategies of Islamic Branding15 cited
2023Analysis Of Price Perception, Brand Awareness, Delivery Quality On Customer Satisfaction And Repurchase Intention8 cited