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The effect of servicescape in hotels on customer satisfaction: Evidence from resort hotels
16 references·1 citing·40 second hop
The effect of servicescape in hotels on customer satisfaction: Evidence from resort hotels (2020)The effect of servicescape in hotels on c…The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach (2016)The antecedents of customer s…Life satisfaction and support for tourism development (2014)Life satisfaction and support…Sample Size and Power Estimates for a Confirmatory Factor Analytic Model in Exercise and Sport (2011)Sample Size and Power Estimat…An expanded servicescape perspective (2011)An expanded servicescape pers…The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry (2009)The Roles of the Physical Env…Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price (2009)Influence of the Quality of F…Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)Relationships and impacts of …The impact of servicescape on quality perception (2005)The impact of servicescape on…Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Evaluating the Fit of Structu…Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology. (2001)Experiential value: conceptua…Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry (2001)Determinants of hotel guests’…Atmospheric Effects on Shopping Behavior (2000)Atmospheric Effects on Shoppi…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Atmospherics as a Marketing Tool (1974)Atmospherics as a Marketing T…Servicescape, Guest Satisfaction, and Intention to Book a Hotel Room (2021)Servicescape, Guest Satisfact…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Hedonic shopping motivations (2003)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)The American Psychological Association (1919)An approach to environmental psychology (1974)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Why Ethical Consumers Don’t Walk Their Talk: Towards a Framework for Understanding the Gap Between the Ethical Purchase Intentions and Actual Buying Behaviour of Ethically Minded Consumers (2010)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Structural Equation Modeling and Natural Systems (2006)Reporting practices in confirmatory factor analysis: An overview and some recommendations. (2009)Construction and factorial validation of a short form of the Self‐Compassion Scale (2010)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Advances in Consumer Research (2025)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Loyalty toward online food delivery service: the role of e-service quality and food quality (2018)The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants (2019)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The value of value: Further excursions on the meaning and role of customer value (2011)The impact of service quality, customer engagement and selected marketing constructs on airline passenger loyalty (2017)Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2018)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Simultaneous Factor Analysis in Several Populations (1971)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Two new Later Stone Age sites from the Final Pleistocene in the Falémé Valley, eastern Senegal (2024)Customer loyalty: a review and future directions with a special focus on the hospitality industry (2015)Why we buy what we buy: A theory of consumption values (1991)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1988On the Evaluation of Structural Equation Models26,445 cited
  • 2003Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures9,045 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 1974Atmospherics as a Marketing Tool2,541 cited
  • 2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,183 cited
  • 2000Atmospheric Effects on Shopping Behavior2,041 cited
  • 2009The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry892 cited
  • 2008Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study816 cited
  • 2009Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price784 cited
  • 2001Determinants of hotel guests’ satisfaction and repeat patronage in the Hong Kong hotel industry735 cited
  • 2011An expanded servicescape perspective613 cited
  • 2014Life satisfaction and support for tourism development

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539 cited
  • 2005The impact of servicescape on quality perception500 cited
  • 2016The antecedents of customer satisfaction and dissatisfaction toward various types of hotels: A text mining approach482 cited
  • 2011Sample Size and Power Estimates for a Confirmatory Factor Analytic Model in Exercise and Sport443 cited
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    • 2021Servicescape, Guest Satisfaction, and Intention to Book a Hotel Room5 cited