SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Enhancing relationships in e-tail: Role of relationship quality and duration · Study

ArticleShelves

ArticleEnhancing relationships in e-tail: Role of relationship quality and duration

Sriram Dorai2020

Article2020

Enhancing relationships in e-tail: Role of relationship quality and duration

Sriram Dorai · Nataraj Balasubramanian · Bharadhwaj Sivakumaran

29 citations·0/0 files stored·Journal of Retailing and Consumer Services

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Digital Marketing and Social Media Consumer Behavior in Brand Consumption and Identification

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 29 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2015A primer on partial least squares structural equation modeling (PLS-SEM)1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It 2014A primer on partial least squares structural equation modeling (PLS-SEM)2001Accounting for common method variance in cross-sectional research designs.1994Customer Loyalty: Toward an Integrated Conceptual Framework 2003A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research

Cited by

2021Understanding the impact of the relationship quality on customer loyalty: the moderating effect of online service recovery

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2007Evaluating an extended relationship marketing model for Arab guests of five-star hotelsthesis · 17 shared references 2010Comprehension of relationship quality in the retail environmentarticle · 16 shared references 2024A Conceptual Approach to Understanding the Customer Experience in E-Commerce: An Empirical Studyarticle · 16 shared references 2017Methodological Choices in Relationship Quality (RQ) Research 1987 to 2015: A Systematic Literature Reviewreview · 16 shared references 2010Relationship quality evaluation in retailers' relationships with consumersarticle · 15 shared references 2018An integrative approach to relationship marketing, customer value, and customer outcomes in the retail banking industry: a customer-based perspective from Turkeyarticle · 14 shared references

Details

Year2020

Typearticle

Published2020-09-12

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations29

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.jretconser.2020.102293

openalex_workW3085713086

Links

Imported from OpenAlex (CC0) — nothing here is generated.