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Investigating onsite restaurant interactive self-service technology (ORISST) use: customer expectations and intentions
16 references·5 citing·39 second hop
Investigating onsite restaurant interactive self-service technology (ORISST) use: customer expectations and intentions (2020)Investigating onsite restaurant interacti…Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model (2017)Re-examining the Unified Theo…Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Consumer Acceptance and Use o…Measuring Attitude toward the Brand and Purchase Intentions (2004)Measuring Attitude toward the…User Acceptance of Information Technology: Toward A Unified View1 (2003)User Acceptance of Informatio…Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude (2003)Measuring the Hedonic and Uti…Hedonic shopping motivations (2003)Hedonic shopping motivationsUnderstanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Information Sys…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Maximum Likelihood Estimation of Latent Interaction Effects with the LMS Method (2000)Maximum Likelihood Estimation…Measuring the hedonic and utilitarian sources of consumer attitudes (1991)Measuring the hedonic and uti…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …A structural equation test of the value-attitude-behavior hierarchy. (1988)A structural equation test of…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Does User Burden Matter?: Age Differences in User Behavior of Self-Service Technology (2024)Does User Burden Matter?: Age…Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis (2024)Decoding the shared pathways …The impact of fast-food restaurant customers’ digital transformation on perceived value and well-being (2023)The impact of fast-food resta…Online impulse buying on TikTok platform: Evidence from Indonesia (2023)Online impulse buying on TikT…Self-service technologies (SSTs) in airline services: multimediating effects of flow experience and SST evaluation (2022)Self-service technologies (SS…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Naturalistic inquiry (1985)Customer Experience Management in Retailing: An Organizing Framework (2009)Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)The role of live streaming in building consumer trust and engagement with social commerce sellers (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. 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(1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Why Don’t Men Ever Stop to Ask for Directions? 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003User Acceptance of Information Technology: Toward A Unified View144,945 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
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  • 2001Understanding Information Systems Continuance: An Expectation-Confirmation Model18,741 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
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  • 1991Measuring the hedonic and utilitarian sources of consumer attitudes2,211 cited
  • 2003Measuring the Hedonic and Utilitarian Dimensions of Consumer Attitude2,151 cited
  • 2017Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model2,132 cited
  • 1988A structural equation test of the value-attitude-behavior hierarchy.

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1,891 cited
  • 2004Measuring Attitude toward the Brand and Purchase Intentions1,807 cited
  • 2000Maximum Likelihood Estimation of Latent Interaction Effects with the LMS Method1,419 cited
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    • 2022Self-service technologies (SSTs) in airline services: multimediating effects of flow experience and SST evaluation41 cited
    • 2024Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis35 cited
    • 2023The impact of fast-food restaurant customers’ digital transformation on perceived value and well-being26 cited
    • 2023Online impulse buying on TikTok platform: Evidence from Indonesia14 cited
    • 2024Does User Burden Matter?: Age Differences in User Behavior of Self-Service Technology10 cited