The Meaning of Numbers: Effect of Social Media Engagement Metrics in Risk Communication

Abstract

Using the health risks of nuclear plant accident as a context of enquiry, this study focuses on how peoples’ reactions to a piece of online news are affected by social media engagement metrics associated with the story. Based on the bandwagon heuristic, it assumes that online news with a high social media engagement metrics – high-sharing, -liking, and -commenting, show direct and mediated effects on respondents’ online news consumption and news sharing behavioral intention. Findings suggest that high engagement metrics show more considerable influences on willingness to read the full news story, bandwagon perception, and perceived newsworthiness than low engagement metrics. Also, news readership, bandwagon perception, and perceived newsworthiness served as mediators of the relationship between social media engagement metrics and news-sharing behavioral intention while there is no significant direct association found at the statistical level. The findings, however, indicate that social media engagement metrics affect when conditions are low-risk. The discussion highlights the theoretical implications of this research.

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