Consumers' Continuance Intention Use of Mobile Banking in Jakarta: Extending UTAUT Models with Trust

Mohamad Saparudin · Agus Rahayu · Ratih Hurriyati · Mokh Adib Sultan · Asep Muhamad Ramdan

21 citations0/0 files storedInternational Conference on Information Management and Technology (ICIMTech)

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Customer Service Quality and Loyalty Health, Technology, Consumer Behavior

Abstract

M-banking is one of the innovations of mobile technology which is integrated with the banking financial services. It has proven valuable for both customers and banks. This research aimed to assess the determinants of consumers' continuance intention use of m-banking. The study used extended UTAUT model with trust. The collection of data was conducted through a survey-based empirical study of 402 of respondents using convenience sampling. The study showed that trust, PE, EE, and SI significantly influenced the intention to continue using m-banking, and trust was to be the strongest construct affecting consumers' intention.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 21 citations exist upstream.

References

2003User Acceptance of Information Technology: Toward A Unified View1 1995An Integrative Model Of Organizational Trust 1992Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1 2007A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents 2003Predicting e-services adoption: a perceived risk facets perspective 2004Toward an understanding of the behavioral intention to use mobile banking 2010Integrating TTF and UTAUT to explain mobile banking user adoption 2017Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust

Cited by

2022Antecedents and Moderators of Promotion Messages for Trust in Mobile Banking Services: An Elaboration Likelihood Model Perspective 2021Analisis Kepercayaan Konsumen Dalam Memediasi Hubungan Antara Cash On Delivery Dengan Keputusan Pembelian Di Sosial Media Facebook 2022Exploring Post-Adoption Behavior of the UPI users with Cognitive and Affective Factors

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.