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Assessing university students' perception of academic quality using machine learning
16 references·0 citing·43 second hop
Assessing university students' perception of academic quality using machine learning (2020)Assessing university students' perception…E-S-QUAL: A multiple-item scale for assessing electronic service quality (2019)E-S-QUAL: A multiple-item sca…Measuring service quality in higher education (2016)Measuring service quality in …Using SERVQUAL to assess the quality of e-learning experience (2011)Using SERVQUAL to assess the …Organizational impact of system quality, information quality, and service quality (2010)Organizational impact of syst…Evaluation of the factors that determine quality in higher education: an empirical study (2010)Evaluation of the factors tha…WebQual: An Instrument for Consumer Evaluation of Web Sites (2007)WebQual: An Instrument for Co…Perceived e‐service quality (PeSQ) (2007)Perceived e‐service quality (…Service quality in Higher Education using an enhanced SERVQUAL approach (2004)Service quality in Higher Edu…E-S-QUAL (2004)E-S-QUALA SERVQUAL and QFD approach to total quality education (2004)A SERVQUAL and QFD approach t…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Consumer perceptions of Internet retail service quality (2002)Consumer perceptions of Inter…A conceptual framework for understanding e-service quality : implications for future research and managerial practice (2000)A conceptual framework for un…Refinement and reassessment of the SERVQUAL scale. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 2004E-S-QUAL3,962 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2010Organizational impact of system quality, information quality, and service quality966 cited
  • 2000A conceptual framework for understanding e-service quality : implications for future research and managerial practice832 cited
  • 2007WebQual: An Instrument for Consumer Evaluation of Web Sites811 cited
  • 2007Perceived e‐service quality (PeSQ)788 cited
  • 2019E-S-QUAL: A multiple-item scale for assessing electronic service quality660 cited
  • 2002Consumer perceptions of Internet retail service quality541 cited
  • 2010Evaluation of the factors that determine quality in higher education: an empirical study410 cited
  • 2004Service quality in Higher Education using an enhanced SERVQUAL approach329 cited
  • 2004A SERVQUAL and QFD approach to total quality education255 cited
  • 2016Measuring service quality in higher education

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237 cited
  • 2011Using SERVQUAL to assess the quality of e-learning experience218 cited
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