SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer Experience in Retail: A Systematic Literature Review
16 references·11 citing·32 second hop
Customer Experience in Retail: A Systematic Literature Review (2020)Customer Experience in Retail: A Systemat…Customer experience: fundamental premises and implications for research (2020)Customer experience: fundamen…Welcome to the experience economy (2019)Welcome to the experience eco…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…Customer engagement: the construct, antecedents, and consequences (2016)Customer engagement: the cons…Customer experience management: toward implementing an evolving marketing concept (2015)Customer experience managemen…Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Online Customer Experience in…Customer Experience Management in Retailing: Understanding the Buying Process (2009)Customer Experience Managemen…Customer Experience Management in Retailing: An Organizing Framework (2009)Customer Experience Managemen…Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…Understanding customer experience. (2007)Understanding customer experi…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Experiential Marketing (1999)Experiential MarketingWelcome to the experience economy. (1998)Welcome to the experience eco…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Navigating impact: a systematic review of social entrepreneurship’s journey towards sustainable development (2025)Navigating impact: a systemat…Understanding the complexities of omnichannel retailing through a service-dominant logic framework: exploring the role of digitalization in the retail ecosystem (2024)Understanding the complexitie…Design Resource Deployment for Virtual Fitting Applications in the Era of Digital Fashion: An Analysis Based on Kano-QFD (2024)Design Resource Deployment fo…A Conceptual Approach to Understanding the Customer Experience in E-Commerce: An Empirical Study (2024)A Conceptual Approach to Unde…The Influence of Customer Relationship Management and Customer Experience on Customer Satisfaction (2023)The Influence of Customer Rel…Customer experiences in omnichannel retail environments: a thematic literature review (2023)Customer experiences in omnic…Customer experience in the hotel industry: a systematic literature review and research agenda (2023)Customer experience in the ho…Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia (2023)Customer Experience in Open B…Conceptualizing Customer Experience in Organic Food Purchase Using Cognitive-Affective-Behavior Model (2023)Conceptualizing Customer Expe…The intellectual structure of customer experience research in service scholarship: a bibliometric analysis (2022)The intellectual structure of…A Study on the Factors Boosting Customer Experience in the Adoption of Smart Locker in Klang Valley (2022)A Study on the Factors Boosti…The Tacit Dimension (1997)Co-creation experiences: The next practice in value creation (2004)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)The Commitment-Trust Theory of Relationship Marketing (1994)Toward a theory of customer engagement marketing (2016)Digital Content Marketing's Role in Fostering Consumer Engagement, Trust, and Value: Framework, Fundamental Propositions, and Implications (2018)Scientific procedures and rationales for systematic literature reviews (SPAR‐4‐SLR) (2021)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Communication and Control Processes in the Delivery of Service Quality (1988)Exploring the essence of memorable tourism experiences (2011)Value co-creation: concept and measurement (2014)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 1998Welcome to the experience economy.3,099 cited
  • 1999Experiential Marketing2,989 cited
  • 2019Welcome to the experience economy2,562 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
  • 2016Customer engagement: the construct, antecedents, and consequences1,760 cited
  • 2007Understanding customer experience.1,295 cited
  • 2012Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes1,131 cited
  • 2015Customer experience management: toward implementing an evolving marketing concept1,039 cited
  • 2009Customer Experience Management in Retailing: An Organizing Framework1,015 cited
  • 2009Customer Experience Management in Retailing: Understanding the Buying Process

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

961 cited
  • 2020Customer experience: fundamental premises and implications for research941 cited
  • Cited by

    • 2023Customer experience in the hotel industry: a systematic literature review and research agenda94 cited
    • 2022The intellectual structure of customer experience research in service scholarship: a bibliometric analysis44 cited
    • 2024A Conceptual Approach to Understanding the Customer Experience in E-Commerce: An Empirical Study36 cited
    • 2023Customer Experience in Open Banking and How It Affects Loyalty Intention: A Study from Saudi Arabia27 cited
    • 2023The Influence of Customer Relationship Management and Customer Experience on Customer Satisfaction21 cited
    • 2023Customer experiences in omnichannel retail environments: a thematic literature review19 cited
    • 2023Conceptualizing Customer Experience in Organic Food Purchase Using Cognitive-Affective-Behavior Model18 cited
    • 2024Understanding the complexities of omnichannel retailing through a service-dominant logic framework: exploring the role of digitalization in the retail ecosystem12 cited
    • 2022A Study on the Factors Boosting Customer Experience in the Adoption of Smart Locker in Klang Valley7 cited
    • 2024Design Resource Deployment for Virtual Fitting Applications in the Era of Digital Fashion: An Analysis Based on Kano-QFD6 cited
    • 2025Navigating impact: a systematic review of social entrepreneurship’s journey towards sustainable development6 cited