References

• 2011Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media785 cited
• 2017Are people incidentally exposed to news on social media? A comparative analysis738 cited
• 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication707 cited
• 2012Crisis communication online: How medium, crisis type and emotions affected public reactions in the Fukushima Daiichi nuclear disaster576 cited
• 2004Basics of Communication Research560 cited
• 2004Impact of Past Crises on Current Crisis Communication: Insights From Situational Crisis Communication Theory555 cited
• 2008Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication482 cited
• 2011Emotions Matter in Crisis417 cited
• 2001An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches362 cited
• 2015Social media and crisis management: CERC, search strategies, and Twitter content257 cited
• 2009Consumer Responses to Mattel Product Recalls Posted on Online Bulletin Boards: Exploring Two Types of Emotion256 cited
• 2010Stakeholder reactions to company crisis communication and causes196 cited
• 2008Can You Feel It? Negative Emotion, Risk, and Narrative in Health Communication174 cited
• 2009