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Self-Service Technology Recovery: The Effect of Recovery Initiation and Locus of Responsibility
16 references·1 citing·50 second hop
Self-Service Technology Recovery: The Effect of Recovery Initiation and Locus of Responsibility (2020)Self-Service Technology Recovery: The Eff…Instructional manipulation checks: Detecting satisficing to increase statistical power (2009)Instructional manipulation ch…The influence of technology anxiety on consumer use and experiences with self-service technologies (2003)The influence of technology a…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…Critical Service Encounters: The Employee's Viewpoint (1994)Critical Service Encounters: …Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…An attributional theory of achievement motivation and emotion. (1985)An attributional theory of ac…A Role Theory Perspective on Dyadic Interactions: The Service Encounter (1985)A Role Theory Perspective on …Consumer Reactions to Product Failure: An Attributional Approach (1984)Consumer Reactions to Product…Advances in Consumer Research (1983)Advances in Consumer ResearchA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Shame and Guilt in Neurosis (1974)Shame and Guilt in NeurosisTowards an understanding of inequity. (1963)Towards an understanding of i…Service failure and self-recovery in tech-based services: self-determination theory perspective (2022)Service failure and self-reco…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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References

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  • 1985An attributional theory of achievement motivation and emotion.7,833 cited
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  • 1984

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Consumer Reactions to Product Failure: An Attributional Approach
1,353 cited
  • 2003The influence of technology anxiety on consumer use and experiences with self-service technologies1,244 cited
  • Cited by

    • 2022Service failure and self-recovery in tech-based services: self-determination theory perspective25 cited