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How discretionary behaviors promote customer engagement: the role of psychosocial safety climate and psychological capital
16 references·1 citing·36 second hop
How discretionary behaviors promote customer engagement: the role of psychosocial safety climate and psychological capital (2020)How discretionary behaviors promote custo…Exchange and Power in Social Life (2017)Exchange and Power in Social …Social Research Methods: Qualitative and Quantitative Approaches (2012)Social Research Methods: Qual…Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer engagement in a virt…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)POSITIVE PSYCHOLOGICAL CAPITA…Answers to 20 Questions About Interrater Reliability and Interrater Agreement (2007)Answers to 20 Questions About…A New Model of Work Role Performance: Positive Behavior in Uncertain and Interdependent Contexts (2007)A New Model of Work Role Perf…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. (2000)Within-group agreement, non-i…A broad-bandwidth, public domain, personality inventory measuring the lower-level facets of several five-factor models (1999)A broad-bandwidth, public dom…Research Design: Qualitative and Quantitative Approaches (1996)Research Design: Qualitative …Social Research Methods: Qualitative and Quantitative Approaches (1991)Social Research Methods: Qual…Organizational citizenship behavior: Its nature and antecedents. (1983)Organizational citizenship be…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Exchange and Power in Social Life. (1965)Exchange and Power in Social …The Norm of Reciprocity: A Preliminary Statement (1960)The Norm of Reciprocity: A Pr…Customer engagement, dependence and loyalty: An empirical study of Chinese customers in multitouch service encounters (2023)Customer engagement, dependen…Statistical Theories of Mental Test Scores (1969)Intraclass correlations: Uses in assessing rater reliability. (1979)Review of Psychometric theory (2nd ed.). (1979)Emotional transmission in the classroom: Exploring the relationship between teacher and student enjoyment. (2009)The Necessity of Others is The Mother of Invention: Intrinsic and Prosocial Motivations, Perspective Taking, and Creativity (2011)Interrater agreement and interrater reliability: Key concepts, approaches, and applications (2012)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Self-Efficacy: The Exercise of Control (1999)Reciprocal relationships between job resources, personal resources, and work engagement (2008)Positive psychology interventions: a meta-analysis of randomized controlled studies (2013)Latent profile analysis: A review and “how to” guide of its application within vocational behavior research (2020)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)The Evolution of Reciprocal Altruism (1971)Social Capital in the Creation of Human Capital (2000)Social Exchange Theory: An Interdisciplinary Review (2005)The Commitment-Trust Theory of Relationship Marketing (1994)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Self‐determination theory and work motivation (2005)Tourism, Competitiveness, and Societal Prosperity (1999)Comprehensive criteria to judge validity and reliability of qualitative research within the realism paradigm (2000)Understanding and Evaluating Qualitative Research (2002)A Phenomenological Research Design Illustrated (2004)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)The Delphi Method for Graduate Research (2007)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 1965Exchange and Power in Social Life.13,624 cited
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  • 2007POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION4,797 cited
  • 1983Organizational citizenship behavior: Its nature and antecedents.3,829 cited
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  • 2012Social Research Methods: Qualitative and Quantitative Approaches3,544 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 2011Consumer engagement in a virtual brand community: An exploratory analysis3,229 cited

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1999
A broad-bandwidth, public domain, personality inventory measuring the lower-level facets of several five-factor models
3,150 cited
  • 2007A New Model of Work Role Performance: Positive Behavior in Uncertain and Interdependent Contexts2,530 cited
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    • 2023Customer engagement, dependence and loyalty: An empirical study of Chinese customers in multitouch service encounters21 cited