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HANDLING SEXUAL ASSAULT REPORTS AS A WPA
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HANDLING SEXUAL ASSAULT REPORTS AS A WPA (2020)HANDLING SEXUAL ASSAULT REPORTS AS A WPAWorking Lives of New Writing Center Directors (2016)Working Lives of New Writing …States, Traits, and Dispositions: The Impact of Emotion on Writing Development and Writing Transfer across College Courses and Beyond. (2016)States, Traits, and Dispositi…Emotional Labor: Putting the Service in Public Service (2016)Emotional Labor: Putting the …“It’s Like Writing Yourself into a Codependent Relationship with Someone Who Doesn’t Even Want You!” Emotional Labor, Intimacy, and the Academic Job Market in Rhetoric and Composition (2016)“It’s Like Writing Yourself i…We Won’t Get Fooled Again: On the Absence of Angry Responses to Plagiarism in Composition Studies (2007)We Won’t Get Fooled Again: On…Doing Emotion: Rhetoric, Writing, Teaching (2007)Doing Emotion: Rhetoric, Writ…Higher education teachers and emotional labour (2004)Higher education teachers and…Emotional labor: A conceptualization and scale development (2003)Emotional labor: A conceptual…A Way to Move: Rhetorics of Emotion and Composition Studies (2003)A Way to Move: Rhetorics of E…Kitchen Cooks, Plate Twirlers, and Troubadours: Writing Program Administrators Tell Their Stories (2000)Kitchen Cooks, Plate Twirlers…Emotional Labor Since The Managed Heart (1999)Emotional Labor Since The Man…Going Postal: Pedagogic Violence and the Schooling of Emotion. (1998)Going Postal: Pedagogic Viole…The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)The Dimensions, Antecedents, …The Affective Consequences of Service Work (1993)The Affective Consequences of…Emotional Labor in Service Roles: The Influence of Identity (1993)Emotional Labor in Service Ro…The Managed Heart: Commercialization of Human Feeling (1985)The Managed Heart: Commercial…Human Capital (1983)The Managed Heart: Commercialization of Human Feeling (1984)Possible selves. (1986)Adaptation and validation of the teacher emotional labour strategy scale in China (2012)"I don't think I could, you know, just teach without any emotion": Exploring the nature and origin of university teachers' emotions (2013)Bully University? The Cost of Workplace Bullying and Employee Disengagement in American Higher Education (2015)The Presentation of Self in Everyday Life. (1956)Stress, appraisal, and coping (1985)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)Stress: Appraisal and Coping (2013)Scale Development : Theory and Applications (1991)Principles and Practice of Structural Equation Modeling (1998)When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions. (2006)How rude! Emotional labor as a mediator between customer incivility and employee outcomes. (2010)The state of the heart: Emotional labor as emotion regulation reviewed and revised. (2017)Emotion Work, Feeling Rules, and Social Structure (1979)In a Different Voice: Psychological Theory and Women's Development. (1983)Research in Organizational Behavior. (1986)Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)The customer is not always right: customer aggression and emotion regulation of service employees (2004)The Sociology of Emotional Labor (2009)Stress, social support, and the buffering hypothesis. (1985)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)The dimensionality and antecedents of emotional labor strategies (2004)The Presentation of Self in Everyday Life (2023)Critical pedagogy and emotion: working through ‘troubled knowledge’ in posttraumatic contexts (2012)Tronto's notion ofprivileged irresponsibilityand the reconceptualisation of care: implications for critical pedagogies of emotion in higher education (2014)Writing Pedagogies of Empathy: As Rhetoric and Disposition. (2016)The Impact of Emotional Labor and Value Dissonance on Burnout Among Police Officers (2010)Burnout Among Public Service Workers (2012)How emotional intelligence relates to job satisfaction and burnout in public service jobs (2017)Mobilizing emotion in an urban classroom: Producing identities and transforming signs in a race-related discussion (2013)The Emotional Work of Revision (2019)The Neglect and Importance of Emotion at Work (1999)The Managed Hand (2003)FOUCAULT, POWER/KNOWLEDGE, AND ITS RELEVANCE FOR HUMAN RESOURCE MANAGEMENT (1993)Emotional transmission in the classroom: Exploring the relationship between teacher and student enjoyment. (2009)Generative AI at Work (2023)
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References

  • 1985The Managed Heart: Commercialization of Human Feeling3,352 cited
  • 1993Emotional Labor in Service Roles: The Influence of Identity3,271 cited
  • 1996The Dimensions, Antecedents, and Consequences of Emotional Labor2,547 cited
  • 1993The Affective Consequences of Service Work989 cited
  • 2003Emotional labor: A conceptualization and scale development540 cited
  • 1999Emotional Labor Since The Managed Heart243 cited
  • 1998Going Postal: Pedagogic Violence and the Schooling of Emotion.208 cited
  • 2007Doing Emotion: Rhetoric, Writing, Teaching196 cited
  • 2004Higher education teachers and emotional labour195 cited
  • 2016Emotional Labor: Putting the Service in Public Service191 cited
  • 2016States, Traits, and Dispositions: The Impact of Emotion on Writing Development and Writing Transfer across College Courses and Beyond.119 cited
  • 2016Working Lives of New Writing Center Directors109 cited
  • 2000Kitchen Cooks, Plate Twirlers, and Troubadours: Writing Program Administrators Tell Their Stories100 cited
  • 2003A Way to Move: Rhetorics of Emotion and Composition Studies61 cited
  • 2016“It’s Like Writing Yourself into a Codependent Relationship with Someone Who Doesn’t Even Want You!” Emotional Labor, Intimacy, and the Academic Job Market in Rhetoric and Composition

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  • 2007We Won’t Get Fooled Again: On the Absence of Angry Responses to Plagiarism in Composition Studies49 cited
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