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The impact of chatbot conversational skill on engagement and perceived humanness
16 references·3 citing·50 second hop
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References

  • 2012lavaan : An R Package for Structural Equation Modeling28,451 cited
  • 2000Machines and Mindlessness: Social Responses to Computers4,444 cited
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  • 2019A Taxonomy of Social Cues for Conversational Agents574 cited
  • 2017"Alexa is my new BFF"535 cited

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  • 2011Anthropomorphism of computers: Is it mindful or mindless?461 cited
  • 2007Creating Rapport with Virtual Agents419 cited
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    • 2022Human-Computer Interaction in Customer Service: The Experience with AI Chatbots—A Systematic Literature Review391 cited
    • 2022To Be or Not to Be …Human? Theorizing the Role of Human-Like Competencies in Conversational Artificial Intelligence Agents350 cited
    • 2024Large Language Models for Conducting Advanced Text Analytics Information Systems Research34 cited