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Do ambient scents in hotel guest rooms affect customers’ emotions?
16 references·1 citing·46 second hop
Do ambient scents in hotel guest rooms affect customers’ emotions? (2021)Do ambient scents in hotel guest rooms af…Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color (2016)Calibrating 30 Years of Exper…Creating memorable experiences (2010)Creating memorable experiencesCustomer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Scents and Sensibility: When Do (In)Congruent Ambient Scents Influence Product Evaluations? (2006)Scents and Sensibility: When …What are emotions? And how can they be measured? (2005)What are emotions? And how ca…It's beginning to smell (and sound) a lot like Christmas: the interactive effects of ambient scent and music in a retail setting (2004)It's beginning to smell (and …The Role of Emotions in Service Encounters (2002)The Role of Emotions in Servi…Evoking Emotion: Affective Keys to Hotel Loyalty (2002)Evoking Emotion: Affective Ke…The Impact of Ambient Scent on Evaluation, Attention, and Memory for Familiar and Unfamiliar Brands (2000)The Impact of Ambient Scent o…Self-reports: How the questions shape the answers. (1999)Self-reports: How the questio…Scents in the marketplace: explaining a fraction of olfaction (1999)Scents in the marketplace: ex…Experiential Marketing (1999)Experiential MarketingExpression and the Nature of Emotion (1984)Expression and the Nature of …Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Hedonic Consumption: Emerging…An approach to environmental psychology (1974)An approach to environmental …Facial Affect Scoring Technique: A First Validity Study (1971)Facial Affect Scoring Techniq…Intangible cues in hospitality: Emotional and behavioral effects of ambient scents in high-end restaurants (2025)Intangible cues in hospitalit…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Measuring Emotions in the Consumption Experience (1997)The theme park experience: An analysis of pleasure, arousal and satisfaction (2004)Measuring Tourists’ Emotional Experiences toward Hedonic Holiday Destinations (2009)The role of motivation in visitor satisfaction: Empirical evidence in rural tourism (2009)Norm theory: Comparing reality to its alternatives. (1986)Work-family balance. (2003)Social psychology: handbook of basic principles (2008)Introducing COBRAs (2011)Developing questionnaires for educational research: AMEE Guide No. 87 (2014)Handbook of Social Cognition (2014)Atmospherics as a Marketing Tool (1974)Using Background Music to Affect the Behavior of Supermarket Shoppers (1982)An integrative framework capturing experiential and utilitarian shopping experience (2007)Servicescape and loyalty intentions: an empirical investigation (2008)The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda (2017)The expression of the emotions in man and animals. (1872)A circumplex model of affect. (1980)Emotion And Adaptation (1991)The dynamic architecture of emotion: Evidence for the component process model (2009)Multimodal Emotion Recognition in Response to Videos (2011)Speech Emotion Recognition Using Deep Learning Techniques: A Review (2019)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)Research in Organizational Behavior (1984)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy (2009)Satisfaction: a behavioral perspective on the consumer (2010)Dynamic Capabilities and Performance: Strategy, Structure and Environment (2013)The Standard Edition of the Complete Psychological Works of Sigmund Freud (1953)An Information Processing Theory of Consumer Choice (1979)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Advances in Consumer Research (2025)Beyond simple pessimism: Effects of sadness and anger on social perception. (1993)Culture, Emotion, and Well-being: Good Feelings in Japan and the United States (2000)Emotion work and psychological well-being (2002)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)Communication and Control Processes in the Delivery of Service Quality (1988)
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References

  • 1974An approach to environmental psychology7,295 cited
  • 1982Hedonic Consumption: Emerging Concepts, Methods and Propositions5,610 cited
  • 2005What are emotions? And how can they be measured?4,257 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 1999Experiential Marketing2,989 cited
  • 1999Self-reports: How the questions shape the answers.2,844 cited
  • 1984Expression and the Nature of Emotion1,057 cited
  • 2002The Role of Emotions in Service Encounters810 cited
  • 2002Evoking Emotion: Affective Keys to Hotel Loyalty401 cited
  • 2004It's beginning to smell (and sound) a lot like Christmas: the interactive effects of ambient scent and music in a retail setting382 cited
  • 2000The Impact of Ambient Scent on Evaluation, Attention, and Memory for Familiar and Unfamiliar Brands297 cited
  • 1999Scents in the marketplace: explaining a fraction of olfaction296 cited
  • 1971Facial Affect Scoring Technique: A First Validity Study285 cited
  • 2016Calibrating 30 Years of Experimental Research: A Meta-Analysis of the Atmospheric Effects of Music, Scent, and Color267 cited
  • 2006Scents and Sensibility: When Do (In)Congruent Ambient Scents Influence Product Evaluations?

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260 cited
  • 2010Creating memorable experiences207 cited
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    • 2025Intangible cues in hospitality: Emotional and behavioral effects of ambient scents in high-end restaurants12 cited