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Gatekeepers and Referrals in Services
7 references·16 citing·50 second hop
Gatekeepers and Referrals in Services (2003)Gatekeepers and Referrals in ServicesReengineering the Corporation: A Manifesto for Business Revolution (1994)Reengineering the Corporation…Reengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Compensation Plans for Single- and Multi-Product Salesforces: An Application of the Holmstrom-Milgrom Model (1993)Compensation Plans for Single…Multitask Principal–Agent Analyses: Incentive Contracts, Asset Ownership, and Job Design (1991)Multitask Principal–Agent Ana…Aggregation and Linearity in the Provision of Intertemporal Incentives (1987)Aggregation and Linearity in …Salaries and Piece Rates (1986)Salaries and Piece RatesEquilibrium in Competitive Insurance Markets: An Essay on the Economics of Imperfect Information (1976)Equilibrium in Competitive In…Hospital referral and capacity strategies in the two-tier healthcare systems (2020)Hospital referral and capacit…Conspicuous by Its Absence: Diagnostic Expert Testing Under Uncertainty (2020)Conspicuous by Its Absence: D…Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems (2018)Workload Management in Teleme…Patient Triage and Prioritization Under Austere Conditions (2017)Patient Triage and Prioritiza…Competition and Coordination in Two‐Tier Public Service Systems under Government Fiscal Policy (2016)Competition and Coordination …Crowding at the frontier: boundary spanners, gatekeepers and knowledge brokers (2015)Crowding at the frontier: bou…Outsourcing a Two-Level Service Process (2012)Outsourcing a Two-Level Servi…Catching Falling Stars: A Human Resource Response to Social Capital's Detrimental Effect of Information Overload on Star Employees (2012)Catching Falling Stars: A Hum…Density Forecasting of Intraday Call Center Arrivals Using Models Based on Exponential Smoothing (2011)Density Forecasting of Intrad…Design and Analysis of Diagnostic Service Centers (2010)Design and Analysis of Diagno…Asymmetric Information and Economies of Scale in Service Contracting (2010)Asymmetric Information and Ec…Priority Assignment Under Imperfect Information on Customer Type Identities (2009)Priority Assignment Under Imp…Call center outsourcing: Coordinating staffing level and service quality (2008)Call center outsourcing: Coor…Call Center Outsourcing Contracts Under Information Asymmetry (2008)Call Center Outsourcing Contr…Staffing and routing in a two-tier call centre (2005)Staffing and routing in a two…Managing response time in a call-routing problem with service failure (2005)Managing response time in a c…Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Communities of Practice (1998)Communities of practice learning, meaning, and identity (1999)“All for One and One for All?” - Knowledge broker roles in managing tensions of internal coopetition: The Ubisoft case (2018)The role of universities in the knowledge management of smart city projects (2018)In the Land of the Blind, the One-Eyed Man Is King: Knowledge Brokerage in the Age of Learning Algorithms (2021)Control: Organizational and Economic Approaches (1985)An Empirical Investigation of the Antecedents of Sales Force Control Systems (1999)Do Bonuses Enhance Sales Productivity? 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this work references cited by second hop

References

  • 1993Reengineering the corporation: A manifesto for business revolution6,454 cited
  • 1991Multitask Principal–Agent Analyses: Incentive Contracts, Asset Ownership, and Job Design6,042 cited
  • 1976Equilibrium in Competitive Insurance Markets: An Essay on the Economics of Imperfect Information4,984 cited
  • 1987Aggregation and Linearity in the Provision of Intertemporal Incentives2,870 cited
  • 1994Reengineering the Corporation: A Manifesto for Business Revolution2,013 cited
  • 1986Salaries and Piece Rates715 cited
  • 1993Compensation Plans for Single- and Multi-Product Salesforces: An Application of the Holmstrom-Milgrom Model234 cited

Cited by

  • 2012Catching Falling Stars: A Human Resource Response to Social Capital's Detrimental Effect of Information Overload on Star Employees237 cited
  • 2008Call center outsourcing: Coordinating staffing level and service quality173 cited
  • 2015Crowding at the frontier: boundary spanners, gatekeepers and knowledge brokers168 cited
  • 2008Call Center Outsourcing Contracts Under Information Asymmetry116 cited
  • 2016Competition and Coordination in Two‐Tier Public Service Systems under Government Fiscal Policy84 cited
  • 2010Design and Analysis of Diagnostic Service Centers78 cited
  • 2005Staffing and routing in a two-tier call centre

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75 cited
  • 2005Managing response time in a call-routing problem with service failure73 cited
  • 2012Outsourcing a Two-Level Service Process73 cited
  • 2020Hospital referral and capacity strategies in the two-tier healthcare systems72 cited
  • 2010Asymmetric Information and Economies of Scale in Service Contracting65 cited
  • 2011Density Forecasting of Intraday Call Center Arrivals Using Models Based on Exponential Smoothing64 cited
  • 2009Priority Assignment Under Imperfect Information on Customer Type Identities63 cited
  • 2020Conspicuous by Its Absence: Diagnostic Expert Testing Under Uncertainty63 cited
  • 2018Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems55 cited
  • 2017Patient Triage and Prioritization Under Austere Conditions54 cited