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ANALYSING THE IMPACT OF SUPPLY CHAIN AGILITY ON CUSTOMER SATISFACTION THROUGH RESPONSIVENESS AND INNOVATION
15 references·0 citing·47 second hop
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References

  • 1991Case Study Research: Design and Methods39,631 cited
  • 1994Yin, Robert K., Case Study Research: Design and Methods, 2nd ed. Newbury Park, CA: Sage, 1994.2,155 cited
  • 2002From supply to demand chain management: efficiency and customer satisfaction546 cited
  • 2013Green supply chain management practices and performance522 cited
  • 2013The effects of supply chain integration on customer satisfaction and financial performance: An organizational learning perspective367 cited
  • 2011Evaluation of the green supply chain management practices: a fuzzy ANP approach213 cited
  • 2014The Effect of Customer‐Centric Green Supply Chain Management on Operational Performance and Customer Satisfaction184 cited
  • 2010After-sales service competition in a supply chain: Optimization of customer satisfaction level or profit or both?149 cited
  • 2012The influence of supply chain management competency on customer satisfaction and shareholder value126 cited
  • 2017Small and Medium Enterprise Research in Supply Chain Management: The Case for Single‐Respondent Research Designs124 cited
  • 2012Supply Chain Management Dimensions, Supply Chain Performance and Organizational Performance: An Integrated Framework118 cited
  • 2013Market Orientation and Innovativeness in Supply Chains: Supplier's Impact on Customer Satisfaction102 cited
  • 2007Innovation in the public sector: Key features influencing the development and implementation of technologically innovative public sector services in the UK, Denmark, Finland and Estonia

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57 cited
  • 2017The impact of green supply chain management in small to medium enterprises: Cross-sectional evidence53 cited
  • 2013Are Two Interviews Better Than One? Eyewitness Memory across Repeated Cognitive Interviews49 cited
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