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Customer Satisfaction Towards Self-Service Kiosks for Quick Service Restaurants (QSRs) in Klang Valley
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References

  • 1970Determining Sample Size for Research Activities18,904 cited
  • 2015Likert Scale: Explored and Explained3,864 cited
  • 2013A Beginner’s Guide to Factor Analysis: Focusing on Exploratory Factor Analysis3,303 cited
  • 2013Business Research Methods2,936 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2015How Reliable are Measurement Scales? External Factors with Indirect Influence on Reliability Estimators1,392 cited
  • 2016Sampling: how to select participants in my research study?398 cited
  • 2015Technological Change and Economic Growth175 cited
  • 2016The effect of self-checkout quality on customer satisfaction and repatronage in a retail context115 cited
  • 2016Research Design98 cited
  • 2016Examining customer evaluations across different self-service technologies97 cited
  • 2015Why wait? Impact of waiting lines on self-service technology use70 cited
  • 2011Food Quality Attributes among Malaysia’s Fast Food Customer45 cited
  • 2021The adoption of self-service kiosks in quick-service restaurants41 cited
  • 2012The Effects of Technology Readiness on Customer Perceived Value: An Empirical Analysis

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