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Total Quality Management and Residential Real Estate Agency Issues
8 references·0 citing·31 second hop
Total Quality Management and Residential Real Estate Agency Issues (2000)Total Quality Management and Residential …Development and Validation of TQM Implementation Constructs (1996)Development and Validation of…Total quality management as competitive advantage: A review and empirical study (1995)Total quality management as c…RESERV: An Instrument for Measuring Real Estate Brokerage Service Quality (1995)RESERV: An Instrument for Mea…Real Estate Brokerage Service Quality: An Examination (1994)Real Estate Brokerage Service…A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD (1994)A THEORY OF QUALITY MANAGEMEN…A framework for quality management research and an associated measurement instrument (1994)A framework for quality manag…An Instrument for Measuring the Critical Factors of Quality Management (1989)An Instrument for Measuring t…Service Quality Determinants and Effectiveness in the Real Estate Brokerage Industry (1988)Service Quality Determinants …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)What Do We Know About Real Estate Brokerage? (2000)Scale modification: alternative approaches and their consequences (2004)Contract Documentation and the Incidence of Rework in Projects (2005)Breaking Free from Product Marketing (1977)Problems and Strategies in Services Marketing (1985)Improving the measurement of service quality (1993)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Service quality perspectives and satisfaction in private banking (2000)Coefficient Alpha and the Internal Structure of Tests (1951)Arcs of integration: an international study of supply chain strategies (2001)Competitive Advantage: Creating and Sustaining Superior Performance (1985)Lean manufacturing: context, practice bundles, and performance (2002)Towards a theory of supply chain management: the constructs and measurements (2004)Defining and developing measures of lean production (2007)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Structural Equations with Latent Variables (1989)The relationship between total quality management practices and their effects on firm performance (2003)Firm Resources and Sustained Competitive Advantage (1991)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Firm resources and sustained competitive advantage (2004)The Economic Institutions of Capitalism (1987)Organizational culture and leadership (1993)Survey research in operations management: a process‐based perspective (2002)Using partial least squares in operations management research: A practical guideline and summary of past research (2012)Improving customer service in the real estate industry: A property selection model using Taguchi loss functions (2002)Performance-only measurement of service quality: a replication and extension (2002)Assessment of Property Management Service Quality of Purpose Built Office Buildings (2009)
this work references cited by second hop

References

  • 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
  • 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
  • 1994A framework for quality management research and an associated measurement instrument1,968 cited
  • 1996Development and Validation of TQM Implementation Constructs1,773 cited
  • 1994A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD1,102 cited
  • 1988Service Quality Determinants and Effectiveness in the Real Estate Brokerage Industry99 cited
  • 1995RESERV: An Instrument for Measuring Real Estate Brokerage Service Quality73 cited
  • 1994Real Estate Brokerage Service Quality: An Examination46 cited

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