Effect of Workload and Organizational Culture on Employee Performance with Organizational Commitment as an Intervening Variable at PT Bank Mandiri (Persero), Tbk Area Medan Imam Bonjol

Abstract

Bank Mandiri is one of the best banks in Indonesia which has the most customers, therefore management must be able to improve employee performance by providing prinma services to customers. Improving employee performance requires commitment of each employee to be able to work together for the benefit of the organization, then a better organizational culture is needed to provide the best service for customers, but with the pressure to improve employee performance, not all employees can work optimally. This is because the workload that the employee has is not in accordance with the employee's ability to complete the job. The purpose of this study was to determine and analyze the effect of workload and organizational culture on employee performance with organizational commitment as an intervening variable at PT Bank Mandiri (Persero), Tbk area Medan Imam Bonjol. Data collection in this study was conducted through a survey approach with quantitative descriptive research type by distributing questionnaires to 154 people. The data analysis method used is path analysis using SPSS 16 software. The results showed that workload has a positive and significant effect on employee performance. Partially organizational culture has a positive and significant effect on employee performance. Partially workload has a positive and significant effect on organizational commitment. Partially organizational culture has a positive and significant effect on organizational commitment. Partially organizational commitment has a positive and significant effect on employee performance.

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