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Cited by

• 2016Emotional Responses to Multisensory Environmental Stimuli210 cited
• 2013The servicescape as an antecedent to service quality and behavioral intentions183 cited
• 1998An exploratory study of grocery shopping stressors181 cited
• 2005The interaction of retail density and music tempo: Effects on shopper responses179 cited
• 2007I am, ergo I shop: does store image congruity explain shopping behaviour of Chinese consumers?165 cited
• 1997Application of an environmental psychology model to in-store buying behaviour165 cited
• 2014Anxiety, crowding, and time pressure in public self-service technology acceptance153 cited
• 2009An empirical examination of perceived retail crowding, emotions, and retail outcomes153 cited
• 2011Physical and social atmospheric effects in hedonic service consumption: customers' roles at sporting events152 cited
• 2019Social Influence in the Retail Context: A Contemporary Review of the Literature152 cited
• 2016The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality149 cited
• 2003Satisfying shoppers’ psychological needs: From public market to cyber-mall146 cited
• 2017Consumer emotions: Determinants and outcomes in a shopping mall140 cited