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Street-level bureaucrat in the introduction programme – client-centred and authority-centred strategies to handle challenging working conditions

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284 cited

2010The Bureaucrat and the Poor: Encounters in French Welfare Offices257 cited

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2025Revisiting coping mechanisms on the street-level: a systematic literature review19 cited
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2024Relational discretion in social work with persons with disabilities. Intersecting relations between legal, professional and organizational discourses5 cited
2024A bibliometric analysis of thematic developments in street-level bureaucracy research4 cited