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What matters most to ultra-high-net-worth individuals? Exploring the UHNWI luxury customer experience (ULCX)
16 references·12 citing·48 second hop
What matters most to ultra-high-net-worth individuals? Exploring the UHNWI luxury customer experience (ULCX) (2021)What matters most to ultra-high-net-worth…Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature (2020)Moving the Customer Experienc…Moments of luxury: Hedonic escapism as a luxury experience (2019)Moments of luxury: Hedonic es…Gaining Customer Experience Insights That Matter (2018)Gaining Customer Experience I…Individual Psychological Ownership: Concepts, Evidence, and Implications for Research in Marketing (2015)Individual Psychological Owne…Fresh perspectives on customer experience (2015)Fresh perspectives on custome…The case of Amazon.com: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT) (2013)The case of Amazon.com: towar…What is the Value of Luxury? A Cross‐Cultural Consumer Perspective (2012)What is the Value of Luxury? …EXQ: a multiple‐item scale for assessing service experience (2012)EXQ: a multiple‐item scale fo…The broad embrace of luxury: Hedonic potential as a driver of brand extendibility (2009)The broad embrace of luxury: …Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…A Hierarchical Model of Health Service Quality (2007)A Hierarchical Model of Healt…E-S-QUAL (2004)E-S-QUALTechniques to Identify Themes (2003)Techniques to Identify ThemesLaddering theory, method, analysis, and interpretation. (2001)Laddering theory, method, ana…Do counterfeits devalue the ownership of luxury brands? (2000)Do counterfeits devalue the o…The Discovery of Grounded Theory; Strategies for Qualitative Research (1968)The Discovery of Grounded The…Conceptualizing and Measuring Customer Luxury Experience in Hotels (2025)Conceptualizing and Measuring…The brand-building process of B2B high-tech startups in an omni-digital environment (2024)The brand-building process of…Sailing into Tranquility: The Rise of Slow Yachting in Luxury Tourism (2024)Sailing into Tranquility: The…There is a secret to success: Linking customer experience management practices to profitability (2023)There is a secret to success:…The influence of luxury brand personality on digital interaction evaluations: a focus on European and North American markets (2023)The influence of luxury brand…The future of luxury management – 5 megatrends that are here to stay: guidance for researchers and managers (2022)The future of luxury manageme…The experience of luxury craftsmanship – a strategic asset for luxury experience management (2022)The experience of luxury craf…Managing the Exclusivity of Luxury Service Experiences (2022)Managing the Exclusivity of L…Lifestyle of the rich and famous: Exploring the ultra-high net-worth individuals’ customer experience (UHCX) (2022)Lifestyle of the rich and fam…Examining guests’ experience in luxury hotels: evidence from an emerging market (2022)Examining guests’ experience …Elite luxury experiences: customer and managerial perspectives (2022)Elite luxury experiences: cus…Priceless time – The UHNWI's most precious possession: implications for international marketing theory and practice (2021)Priceless time – The UHNWI's …The Principles of Psychology (1891)Possessions and the Extended Self (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Psychological ownership: A review and research agenda (2015)Psychological ownership and music streaming consumption (2016)Co-creating the tourism experience (2019)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cultural tourism in Istanbul: The mediation effect of tourist experience and satisfaction on the relationship between involvement and recommendation intention (2015)Make it delightful: Customers' experience, satisfaction and loyalty in Malaysian theme parks (2016)Customer experience – a review and research agenda (2017)The Market for Luxury Goods: Income versus Culture (1993)Measuring Consumers' Luxury Value Perception: A Cross-Cultural Framework (2007)The anatomy of the luxury fashion brand (2009)Luxury fashion brand consumers in China: Perceived value, fashion lifestyle, and willingness to pay (2011)Common method biases in behavioral research: A critical review of the literature and recommended remedies. 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(2005)Qualitative Data Analysis for Health Services Research: Developing Taxonomy, Themes, and Theory (2007)Theme development in qualitative content analysis and thematic analysis (2016)Ecological Psychology: Concepts and Methods for Studying the Environment of Human Behavior (1968)Psychological status of the script concept. (1981)Corporate identity: the concept, its measurement and management (1997)The “Pull” of Tourism Destinations: A Means-End Investigation (2002)Food Values (2008)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)Hedonic Consumption: Emerging Concepts, Methods and Propositions (1982)Understanding Customer Experience Throughout the Customer Journey (2016)Customer Experience in Fintech (2021)The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective (2021)Customer Experience: Conceptualization, Measurement, and Application in Omnichannel Environments (2022)
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References

  • 1968The Discovery of Grounded Theory; Strategies for Qualitative Research39,440 cited
  • 2003Techniques to Identify Themes5,467 cited
  • 2004E-S-QUAL3,962 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 2001Laddering theory, method, analysis, and interpretation.1,766 cited
  • 2007A Hierarchical Model of Health Service Quality750 cited
  • 2000Do counterfeits devalue the ownership of luxury brands?639 cited
  • 2020Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature461 cited
  • 2012EXQ: a multiple‐item scale for assessing service experience383 cited
  • 2015Individual Psychological Ownership: Concepts, Evidence, and Implications for Research in Marketing361 cited
  • 2009The broad embrace of luxury: Hedonic potential as a driver of brand extendibility311 cited
  • 2012What is the Value of Luxury? A Cross‐Cultural Consumer Perspective295 cited
  • 2018Gaining Customer Experience Insights That Matter283 cited
  • 2019Moments of luxury: Hedonic escapism as a luxury experience281 cited
  • 2015Fresh perspectives on customer experience268 cited

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  • 2013The case of Amazon.com: towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)239 cited
  • Cited by

    • 2022Examining guests’ experience in luxury hotels: evidence from an emerging market43 cited
    • 2023There is a secret to success: Linking customer experience management practices to profitability38 cited
    • 2022The experience of luxury craftsmanship – a strategic asset for luxury experience management30 cited
    • 2022The future of luxury management – 5 megatrends that are here to stay: guidance for researchers and managers23 cited
    • 2022Elite luxury experiences: customer and managerial perspectives21 cited
    • 2021Priceless time – The UHNWI's most precious possession: implications for international marketing theory and practice18 cited
    • 2023The influence of luxury brand personality on digital interaction evaluations: a focus on European and North American markets18 cited
    • 2024The brand-building process of B2B high-tech startups in an omni-digital environment18 cited
    • 2025Conceptualizing and Measuring Customer Luxury Experience in Hotels17 cited
    • 2022Lifestyle of the rich and famous: Exploring the ultra-high net-worth individuals’ customer experience (UHCX)15 cited
    • 2022Managing the Exclusivity of Luxury Service Experiences11 cited
    • 2024Sailing into Tranquility: The Rise of Slow Yachting in Luxury Tourism5 cited