Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Means-End Chains and Laddering: An Inventory of Problems and an Agenda for Research

2 references·16 citing·42 second hop

FromToDepth

this work references cited by second hop

References

1982A Means-End Chain Model Based on Consumer Categorization Processes1,459 cited
1975Using the Benefit Chain for Improved Strategy Formulation199 cited

Cited by

2006The desired teaching qualities of lecturers in higher education: a means end analysis110 cited
2004Explaining choice option attractiveness by beliefs elicited by the laddering method75 cited
2009Handling customer complaints effectively68 cited
2006On the hierarchical nature of means–end relationships in laddering data65 cited
2011The values of college students in business simulation game: A means-end chain approach60 cited
2006The Desired Qualities of Customer Contact Employees in Complaint Handling Encounters58 cited
2009Complaint management expectations: An online laddering analysis of small versus large firms53 cited
2009Critical functionalities of a successful e-learning system — An analysis from instructors' cognitive structure toward system usage52 cited
2010Complaint resolution management expectations in an asymmetric business‐to‐business context46 cited
2009Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint‐handling encounters46 cited
2010Market orientation in the mental models of decision makers: two cross‐border value chains37 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2018

Benefit-based O2O commerce segmentation: a means-end chain approach

26 cited

2015The Brand Likeability Scale: An Exploratory Study of Likeability in Firm-Level Brands21 cited

2022Modular Service Design of Information Technology-Enabled Services20 cited

2012A means-end chain of fuzzy conceptualization to elicit consumer perception in store image20 cited

2018Laddered Motivations of External Whistleblowers: The Truth About Attributes, Consequences, and Values19 cited