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Drivers of Service Innovation in Service Organisations
16 references·1 citing·49 second hop
Drivers of Service Innovation in Service Organisations (2021)Drivers of Service Innovation in Service …Exploring antecedents of service innovation performance in manufacturing SMEs (2018)Exploring antecedents of serv…Measuring the impact of soft and hard quality practices on service innovation and organisational performance (2016)Measuring the impact of soft …Linking service design to value creation and service research (2016)Linking service design to val…The strategic fit between innovation strategies and business environment in delivering business performance (2015)The strategic fit between inn…Service Innovation: A Service-Dominant Logic Perspective1 (2015)Service Innovation: A Service…Innovating through services, co-creation and supplier integration: Cases from China (2015)Innovating through services, …Drivers of innovation strategies: Testing the Tidd and Bessant (2009) model (2015)Drivers of innovation strateg…Service innovation and its impact: What do we know about? (2014)Service innovation and its im…The evolution of service innovation research: a critical review and synthesis (2013)The evolution of service inno…Innovation and business performance of SMEs: the case of Dubai (2013)Innovation and business perfo…Demand pull and technology push perspective in technology-based innovations for the points of sale: The retailers evaluation (2013)Demand pull and technology pu…Social Research Methods: Qualitative and Quantitative Approaches (2012)Social Research Methods: Qual…Service innovation: A comparative study of U.S. and Indian service firms (2012)Service innovation: A compara…Enabling service innovation: A dynamic capabilities approach (2012)Enabling service innovation: …Book Review: Marketing Research: An Applied Orientation (1994)Book Review: Marketing Resear…Social Research Methods: Qualitative and Quantitative Approaches (1991)Social Research Methods: Qual…Service System Innovation and Competitiveness In an Emerging Market: The Moderating Role of Managerial Competencies (2024)Service System Innovation and…Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Research on Innovation: A Review and Agenda for Marketing Science (2006)Fashion retailing – past, present and future (2014)Perceived usefulness of innovative technology in retailing: Consumers׳ and retailers׳ point of view (2014)Market orientation and performance of small and medium enterprises in Ghana: The mediating role of innovation (2019)A dynamic model of process and product innovation (1975)Sectoral patterns of technical change: Towards a taxonomy and a theory (1984)Evolving to a New Dominant Logic for Marketing (2003)A systematic review of research on innovation in hospitality and tourism (2016)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Servitization, digitization and supply chain interdependency (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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(2017)Dynamic capabilities, creativity and innovation capability and their impact on competitive advantage and firm performance: The moderating role of entrepreneurial orientation (2018)The link between environmental uncertainty, organizational agility, and organizational creativity in the hotel industry (2020)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)A National Customer Satisfaction Barometer: The Swedish Experience (1992)A model for designing healthcare service based on the patient experience (2017)Mobile Commerce Website Success: Antecedents of Consumer Satisfaction and Purchase Intention (2018)Leveraging service design as a multidisciplinary approach to service innovation (2019)Exploration and Exploitation in Organizational Learning (1991)Sensemaking in Organizations (1996)The Theory of Economic Development (2003)Institutions and axioms: an extension and update of service-dominant logic (2015)Digital Entrepreneurship: Toward a Digital Technology Perspective of Entrepreneurship (2016)Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)Corporate Social Responsibility (CSR): Theory and Practice in a Developing Country Context (2006)THEMATIC ANALYSIS: A CRITICAL REVIEW OF ITS PROCESS AND EVALUATION (2012)Are We There Yet? 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References

  • 1994Book Review: Marketing Research: An Applied Orientation7,087 cited
  • 1991Social Research Methods: Qualitative and Quantitative Approaches7,057 cited
  • 2012Social Research Methods: Qualitative and Quantitative Approaches3,544 cited
  • 2015Service Innovation: A Service-Dominant Logic Perspective11,974 cited
  • 2012Enabling service innovation: A dynamic capabilities approach628 cited
  • 2015The strategic fit between innovation strategies and business environment in delivering business performance472 cited
  • 2013The evolution of service innovation research: a critical review and synthesis370 cited
  • 2013Demand pull and technology push perspective in technology-based innovations for the points of sale: The retailers evaluation165 cited
  • 2012Service innovation: A comparative study of U.S. and Indian service firms146 cited
  • 2016Linking service design to value creation and service research144 cited
  • 2013Innovation and business performance of SMEs: the case of Dubai101 cited
  • 2015Innovating through services, co-creation and supplier integration: Cases from China100 cited
  • 2015Drivers of innovation strategies: Testing the Tidd and Bessant (2009) model99 cited
  • 2018Exploring antecedents of service innovation performance in manufacturing SMEs97 cited

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  • 2014Service innovation and its impact: What do we know about?88 cited
  • 2016Measuring the impact of soft and hard quality practices on service innovation and organisational performance84 cited
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    • 2024Service System Innovation and Competitiveness In an Emerging Market: The Moderating Role of Managerial Competencies5 cited