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Analyzing Chinese Customers’ Switching Intention of Smartphone Brands: Integrating the Push-Pull-Mooring Framework
16 references·0 citing·42 second hop
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2014The Influence of Attitudes on Behavior1,918 cited
  • 2001Multidimensional Constructs in Organizational Behavior Research: An Integrative Analytical Framework1,128 cited
  • 2000A framework for marketing management1,118 cited
  • 2004"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors973 cited
  • 2012What is Quality? An Integrative Framework of Processes and States525 cited
  • 2010The challenge for multichannel services: Cross-channel free-riding behavior303 cited
  • 2017Understanding users' switching behavior of mobile instant messaging applications: An empirical study from the perspective of push-pull-mooring framework297 cited
  • 2013The Mediating Effects of Brand Association, Brand Loyalty, Brand Image and Perceived Quality on Brand Equity292 cited
  • 2012Post-adoption switching behavior for online service substitutes: A perspective of the push–pull–mooring framework289 cited
  • 2003Structural Equation Modeling272 cited
  • 2010Switching intention model development: Role of service performances, customer satisfaction, and switching barriers in the hotel industry265 cited
  • 2012Operationalizing Multidimensional Constructs in Structural Equation Modeling: Recommendations for IS Research256 cited

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2016
Travelers' switching behavior in the airline industry from the perspective of the push-pull-mooring framework
241 cited
  • 2004Measuring customer satisfaction in the fast food industry: a cross‐national approach235 cited
  • 2019Easy come or easy go? Empirical evidence on switching behaviors in mobile payment applications219 cited
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