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Negative customer engagement in emerging markets: cognitive dimension
16 references·1 citing·46 second hop
Negative customer engagement in emerging markets: cognitive dimension (2021)Negative customer engagement in emerging …Advances in Consumer Research (2025)Advances in Consumer ResearchConsumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Consumer Brand Engagement in …Customer Engagement (2011)Customer EngagementCustomer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory (2010)Basics of Qualitative Researc…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Strategies for ensuring trustworthiness in qualitative research projects (2004)Strategies for ensuring trust…Trust And Distrust: New Relationships and Realities (1998)Trust And Distrust: New Relat…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Interactional justice : communication criteria of fairness (1986)Interactional justice : commu…But is it rigorous? Trustworthiness and authenticity in naturalistic evaluation (1986)But is it rigorous? Trustwort…Stress, appraisal, and coping (1985)Stress, appraisal, and copingA Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Inequity In Social Exchange (1965)Inequity In Social ExchangeThe critical incident technique. (1954)The critical incident techniq…Young consumers’ brand distrust model: Understanding the antecedents of young consumers’ distrust of brands (2025)Young consumers’ brand distru…Case Study Research: Design and Methods (1984)Qualitative evaluation and research methods (1990)Qualitative Data Analysis: An Expanded Sourcebook (1994)Systematic methodological review: developing a framework for a qualitative semi‐structured interview guide (2016)Semistructured interviewing in primary care research: a balance of relationship and rigour (2019)Purposive sampling: complex or simple? 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(2018)A Step-by-Step Process of Thematic Analysis to Develop a Conceptual Model in Qualitative Research (2023)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Naturalistic inquiry (1985)Quality and trustworthiness in qualitative research in counseling psychology. (2005)Generalization in quantitative and qualitative research: Myths and strategies (2010)Reliability and Inter-rater Reliability in Qualitative Research (2019)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. 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References

  • 1985Stress, appraisal, and coping31,975 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1965Inequity In Social Exchange10,813 cited
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  • 2010Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory8,310 cited
  • 1954The critical incident technique.8,184 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1986But is it rigorous? Trustworthiness and authenticity in naturalistic evaluation3,661 cited
  • 2011Customer Engagement3,657 cited
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  • 2014Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation3,261 cited
  • 1998Trust And Distrust: New Relationships and Realities3,092 cited
  • 1986Interactional justice : communication criteria of fairness2,766 cited
  • 1998Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing

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2,718 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
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    • 2025Young consumers’ brand distrust model: Understanding the antecedents of young consumers’ distrust of brands9 cited