SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
The Effect of Customer Experience and Service Quality on Satisfaction in Increasing Loyalty
14 references·0 citing·45 second hop
The Effect of Customer Experience and Service Quality on Satisfaction in Increasing Loyalty (2020)The Effect of Customer Experience and Ser…Effect of service quality on customer loyalty and the mediating role of customer satisfaction: An empirical investigation for the telecom service industry (2020)Effect of service quality on …THE IMPACT OF CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE AND CUSTOMER LOYALTY ON BRAND POWER: EMPIRICAL EVIDENCE FROM HOTEL INDUSTRY (2018)THE IMPACT OF CUSTOMER SATISF…Effect of Service Quality and Price Perception on Corporate Image, Customer Satisfaction and Customer Loyalty among Mobile Telecommunication Services Provider (2017)Effect of Service Quality and…Effect of Service Quality and Price Perception on Corporate Image, Customer Satisfaction and Customer Loyalty among Mobile Telecommunication Services Provider (2017)Effect of Service Quality and…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…An Empirical Study of Direct Relationship of Service Quality, Customer Satisfaction and Bank Image on Customer Loyalty in Malaysian Commercial Banking Industry (2015)An Empirical Study of Direct …Who stays, who walks, and why in high-intensity service contexts (2013)Who stays, who walks, and why…Service quality perceptions and customer loyalty in casinos (2013)Service quality perceptions a…Pengaruh Customer Experience Quality Terhadap Customer Satisfaction & Customer Loyalty Di Kafe Excelso Tunjungan Plaza Surabaya: Perspektif B2C (2013)Pengaruh Customer Experience …IMPACT OF CUSTOMER EXPERIENCE ON SATISFACTION, BRAND IMAGE AND LOYALTY: A STUDY IN A BUSINESS-TO-BUSINESS CONTEXT (2013)IMPACT OF CUSTOMER EXPERIENCE…What makes a great customer experience (2006)What makes a great customer e…Manajemen Pemasaran 2 (2002)Manajemen Pemasaran 2Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)LISREL 7 : user's reference guide (1989)PENGARUH CUSTOMER EXPERIENCE DAN KEPERCAYAAN TERHADAP KEPUASAN KONSUMEN DI TX TRAVEL KLAMPIS (2015)Peran Mediasi Customer Satisfaction dalam Customer Experience Dan Loyalitas Pelanggan (2020)Pengaruh Digital Customer Experience dalam Menciptakan Customer Satisfaction dan Customer Loyalty di Era Digital (2022)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Basics of Qualitative Research (1992)The Behavioral Consequences of Service Quality (1996)Hotel loyalty programs: how valuable is valuable enough? (2013)Theoretical examination of destination loyalty formation (2014)Differences in service quality perceptions of stakeholders in the hotel industry (2015)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The theory of planned behavior (1991)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Managing service encounters with emotional intelligence (2019)Revisiting the job performance – burnout relationship (2019)Linking transaction-specific satisfaction and customer loyalty – The case of casino resorts (2020)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Commitment-Trust Theory of Relationship Marketing (1994)The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption (2000)Designing conceptual articles: four approaches (2020)Setting the future of digital and social media marketing research: Perspectives and research propositions (2020)Can loyalty schemes really build loyalty? (1998)Contact personnel, physical environment and the perceived corporate image of intangible services by new clients (2002)ANALISIS PENGARUH BRAND IMAGE ,SERVICE QUALITY DAN PRICE TERHADAP CUSTOMER SATISFACTION (2019)The Mediating Role of Satisfaction: Life Insurance Customers’ Perspective (Service Quality, Trust and Image Toward Loyalty) (2020)PENGARUH KUALITAS PRODUK, PERSEPSI HARGA, DAN CITRA MEREK TERHADAP KEPUASAN PELANGGAN (2023)Building Strong Brands (1995)Strategic Brand Management: Building, Measuring, and Managing Brand Equity. (2000)Role of social media in online travel information search (2009)Electronic customer relationship management (E-CRM), customer experience and customer satisfaction: evidence from the banking industry (2021)Customer experience in the hotel industry: a systematic literature review and research agenda (2023)When digital celebrity talks to you: How human-like virtual influencers satisfy consumer's experience through social presence on social media endorsements (2023)The Influence of Customer Satisfaction, Switching Cost and Trusts in a Brand on Customer Loyalty – The Survey on Student as im3 Users in Depok, Indonesia (2014)The Influence of Brand Awareness, Brand Image, and Brand Trust on Brand Loyalty (2020)FAKTOR-FAKTOR KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN (LITERATURE REVIEW MANAJEMEN PEMASARAN) (2021)How Brand Image and Perceived Service Quality Affect Customer Loyalty through Customer Satisfaction (2020)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2002Manajemen Pemasaran 22,715 cited
  • 2013Service quality perceptions and customer loyalty in casinos159 cited
  • 2018THE IMPACT OF CUSTOMER SATISFACTION, CUSTOMER EXPERIENCE AND CUSTOMER LOYALTY ON BRAND POWER: EMPIRICAL EVIDENCE FROM HOTEL INDUSTRY126 cited
  • 2013Who stays, who walks, and why in high-intensity service contexts64 cited
  • 2013Pengaruh Customer Experience Quality Terhadap Customer Satisfaction & Customer Loyalty Di Kafe Excelso Tunjungan Plaza Surabaya: Perspektif B2C35 cited
  • 2020Effect of service quality on customer loyalty and the mediating role of customer satisfaction: An empirical investigation for the telecom service industry34 cited
  • 2017Effect of Service Quality and Price Perception on Corporate Image, Customer Satisfaction and Customer Loyalty among Mobile Telecommunication Services Provider27 cited
  • 2006What makes a great customer experience21 cited
  • 2013IMPACT OF CUSTOMER EXPERIENCE ON SATISFACTION, BRAND IMAGE AND LOYALTY: A STUDY IN A BUSINESS-TO-BUSINESS CONTEXT18 cited
  • 2017Effect of Service Quality and Price Perception on Corporate Image, Customer Satisfaction and Customer Loyalty among Mobile Telecommunication Services Provider18 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2015An Empirical Study of Direct Relationship of Service Quality, Customer Satisfaction and Bank Image on Customer Loyalty in Malaysian Commercial Banking Industry17 cited
  • Cited by

    No citing works inside the corpus for this window.