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EVALUATING PASSENGER SERVICES OF ASIA-PACIFIC INTERNATIONAL AIRPORTS · Study

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ArticleEVALUATING PASSENGER SERVICES OF ASIA-PACIFIC INTERNATIONAL AIRPORTS

C-H Yeh2003

Article2003

EVALUATING PASSENGER SERVICES OF ASIA-PACIFIC INTERNATIONAL AIRPORTS

C-H Yeh · Y-L Kuo

140 citations·0/0 files stored·RePEc: Research Papers in Economics

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Aviation Industry Analysis and Trends Customer Service Quality and Loyalty Multi-Criteria Decision Making

Abstract

Airports Passenger service quality Multiattribute decision making Fuzzy sets Survey

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2010Combining VIKOR with GRA techniques to evaluate service quality of airports under fuzzy environment 2008Modeling subjective evaluation for fuzzy group multicriteria decision making 2015The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport 2018Assessment of airport service quality: A complementary approach to measure perceived service quality based on Google reviews 2017A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality 2019Exploring different airport users’ service quality satisfaction between service providers and air travelers 2017Airports evaluation and ranking model using Taguchi loss function, best-worst method and VIKOR technique 2011A gap analysis model for improving airport service quality

Details

Year2003

Typearticle

Published2003-01-01

VenueRePEc: Research Papers in Economics

Languageen

Citations140

Files0 public / 0

ShelfAviation Industry Analysis and Trends

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openalex_workW3145109751

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