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EVALUATING PASSENGER SERVICES OF ASIA-PACIFIC INTERNATIONAL AIRPORTS
0 references·16 citing·45 second hopsampled
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  • 2010Combining VIKOR with GRA techniques to evaluate service quality of airports under fuzzy environment237 cited
  • 2008Modeling subjective evaluation for fuzzy group multicriteria decision making185 cited
  • 2015The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport171 cited
  • 2018Assessment of airport service quality: A complementary approach to measure perceived service quality based on Google reviews163 cited
  • 2017A hybrid approach based on fuzzy AHP and 2-tuple fuzzy linguistic method for evaluation in-flight service quality159 cited
  • 2019Exploring different airport users’ service quality satisfaction between service providers and air travelers151 cited
  • 2017Airports evaluation and ranking model using Taguchi loss function, best-worst method and VIKOR technique151 cited
  • 2011A gap analysis model for improving airport service quality146 cited
  • 2013Improving metro–airport connection service for tourism development: Using hybrid MCDM models143 cited
  • 2016Measuring airport service quality: A multidimensional approach142 cited
  • 2020Financial literacy, household portfolio choice and investment return125 cited
  • 2014Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily123 cited
  • 2011

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AN EXTENDED HIERARCHICAL LINGUISTIC MODEL FOR DECISION‐MAKING PROBLEMS
111 cited
  • 2019Multi-criteria decision making methods: Application in the aviation industry109 cited
  • 2016Exploring different nationality perceptions of airport service quality107 cited
  • 2014Evaluating the multi-period operating efficiency of international airports using data envelopment analysis and the Malmquist productivity index102 cited